NetNineNine - Umlazi Break – Incident details

Umlazi Break

ResolvedPartial outage33 hours 19 minutes

Affected

KwaZulu-Natal

Partial outage from 8:16 AM to 5:35 PM

Umlazi

Partial outage from 8:16 AM to 5:35 PM

  • ResolvedUTC

    🚨 Net Nine Nine Update 🚨

    Umlazi

    Service to your area has been restored. Thank you for your patience.

    If you are still offline, please log a ticket with our team using this link:

    https://netninenine.co.za/submit-a-ticket/

  • UpdateUTC

    🚨Net Nine Nine Update🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    Our technicians are back on site and are continuing with repairs to ensure that all affected clients have their network connections fully restored.

    We apologise for the inconvenience and appreciate your patience as our team works towards restoring services.

    https://netninenine.co.za/submit-a-ticket/

    Next Update: 5PM

  • UpdateUTC

    🚨Net Nine Nine Update🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    Our technicians are back on site and are continuing with repairs to ensure that all affected clients have their network connections fully restored.

    We apologise for the inconvenience and appreciate your patience as our team works towards restoring services.

    https://netninenine.co.za/submit-a-ticket/

    Next Update: 2PM

  • UpdateUTC

    🚨Net Nine Nine Update🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    Our technicians are back on site and are continuing with repairs to ensure that all affected clients have their network connections fully restored.

    We apologise for the inconvenience and appreciate your patience as our team works towards restoring services.

    https://netninenine.co.za/submit-a-ticket/

    Next Update: 11AM

  • MonitoringUTC

    🚨 Net Nine Nine Update 🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    The majority of clients have been restored.

    The technicians have left site due to safety concerns. Our team will continue repairs in the morning.

    Next Update: 8AM

    https://netninenine.co.za/submit-a-ticket/

  • UpdateUTC

    🚨 Net Nine Nine Update 🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    Significant progress has been made with restoration efforts in Umlazi, with the majority of affected customers now successfully reconnected to the network.

    Our technical teams remain onsite continuing with investigations and repairs to address the outstanding connectivity issues

    Next Update: 8PM

    https://netninenine.co.za/submit-a-ticket/

  • UpdateUTC

    🚨 Net Nine Nine Update 🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    Our technical teams is still onsite continuing with restoration efforts following fibre damage caused by municipal works.

    Repairs are currently underway on a damaged cable in Q Section, while a second team is conducting fibre splicing in K Section to restore connectivity along Mgaga and Nkalanka Roads.

    Further investigations into the connectivity issues affecting Nyathi Road will follow once splicing has been completed.

    Next Update: 5PM

    https://netninenine.co.za/submit-a-ticket/

  • IdentifiedUTC

    🚨Net Nine Nine Update🚨

    Umlazi

    Reason for Outage: Municipal Maintenance

    We are aware of the network disruption affecting some customers within the community.

    Our technical team has identified damage to a fibre cable caused by municipal works in the area as the cause of the disruption. The team is currently onsite assessing the extent of the damage, and restoration efforts will commence once the assessment has been completed.

    Next Update: 2PM

    https://netninenine.co.za/submit-a-ticket/