NetNineNine Status - Incident history

Phuthadijchaba Outage

2026-10-13T06:23:43.251+00:00

Type: Incident

Affected Components: Phuthaditjhaba

Oct 13, 08:47:23 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Phuthaditjhaba Reason for Outage: Damaged Cable Our technical team has identified a damaged cable affecting connectivity in the area. The team is working to address the fault and restore services to affected clients as soon as possible. We apologise for the inconvenience caused and appreciate your patience while restoration efforts continue. Next update: 2pm For assistance: .

Oct 13, 06:23:43 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Phuthaditjhaba Reason for Outage: Cable break We are aware of the network disruption affecting some clients in the community. Our team is investigating the cause and restoration efforts will commence as soon as the cause has been identified. Next update: 11AM For assistance: .

Rockdale Break

2026-10-12T08:43:43.824+00:00

Type: Incident

Duration: 5 hours and 53 minutes

Affected Components: Rockdale

Oct 12, 14:36:41 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Rockdale Reason for Outage: No Network Fault Detected Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Oct 12, 11:48:06 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Rockdale Reason for Outage: Under Investigation Investigations into the root cause of the network disruption are still ongoing. Restoration efforts will begin as soon as the cause has been identified. Next update: 5PM For assistance: .

Oct 12, 08:47:00 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Rockdale Reason for Outage: Under Investigation Our team is still onsite investigating the cause of the network disruption. Restoration efforts will commence as soon as the cause has been identified. Next update: 2PM For assistance: .

Oct 12, 08:43:43 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Rockdale Reason for Outage: Under Investigation We are aware of the network disruption affecting some clients in the community. Our team is investigating the cause and restoration efforts will commence as soon as the cause has been identified. Next update: 11AM For assistance: .

Greater Tubatse Outage

2026-10-11T07:09:44.528+00:00

Type: Incident

Duration: 7 hours and 30 minutes

Affected Components: Greater Tubatse

Oct 11, 14:39:33 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Greater Tubatse Reason for Outage: Upstream Provider Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Oct 11, 11:51:59 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Greater Tubatse Reason for Outage: Upstream Provider Our technical team has successfully restored the affected network link, however, some customers may still experience intermittent connectivity. Our technical team is still investigating both network links to identify the cause of the instability and address any outstanding issues affecting connectivity. We apologise for the continued disruption and assure all affected customers that restoring stable connectivity remains our priority. Next update: 5PM .

Oct 11, 08:27:33 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Greater Tubatse Reason for Outage: Upstream Provider Our technical team has successfully restored the affected network link in Greater Tubatse. However, some customers may still experience intermittent connectivity. The team is currently investigating the cause of the instability and conducting further network checks to ensure that services are fully restored and remain stable. Next update: 2PM .

Oct 11, 07:09:44 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Greater Tubatse Reason for Outage: Under investigation We are aware of the network disruption affecting some clients in the community. Our team is onsite investigating the cause and restoration efforts will begin as soon as the root cause has been identified. Next update: 11AM .

Kwa-Guqa Break

2026-10-11T06:21:48.016+00:00

Type: Incident

Duration: 1 day, 5 hours and 23 minutes

Affected Components: Kwa-Guqa

Oct 12, 11:45:13 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Cable Break Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Oct 12, 08:45:02 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Cable Break Our technical team is still onsite working on restoring service to the community. The team are going house-to-house attending to the outstanding connectivity issues affecting the remaining customers. Next update: 2PM .

Oct 12, 06:12:18 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Cable Break Our technical team is back onsite working on restoring service to the community. Significant progress has been made majority of affected customers now successfully reconnected following the fibre cable break. The team will resume with investigations to identify and address the outstanding faults affecting the remaining connections. Next update: 11AM .

Oct 11, 14:40:27 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Cable Break Significant progress has been made in restoring service to the community with the majority of affected customers now successfully reconnected following the fibre cable break. Our technical team remains onsite conducting further network investigations to identify and address the outstanding faults affecting the remaining connections. The team will continue attending to the remaining affected customers until connectivity has been fully restored. Next update: 8AM .

Oct 11, 11:53:00 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Cable Break Significant progress has been made in restoring service to the community with the majority of affected customers now successfully reconnected following the fibre cable break. Our technical team remains onsite conducting further network investigations to identify and address the outstanding faults affecting the remaining connections. The team will continue attending to the remaining affected customers until connectivity has been fully restored. Next update: 5PM .

Oct 11, 08:55:13 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Cable Break The cause of the network disruption is due to a fibre cable break caused by a construction vehicle which caught and damaged the overhead fibre cable. Our technical team is currently collecting the necessary materials and equipment required to carry out the repairs. Once the materials have been collected, the team will proceed with restoration work to restore connectivity to the affected customers. Next update: 2PM .

Oct 11, 06:21:48 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Kwa Guqa Reason for Outage: Under investigation We are aware of the network disruption affecting some clients in the community. Our team is onsite investigating the cause and restoration efforts will begin as soon as the root cause has been identified. Next update: 11AM .

Thabong Outage

2026-10-10T07:45:02.805+00:00

Type: Incident

Affected Components: Thabong

Oct 13, 08:46:46 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 _Thabong_ _Reason for Outage:_ Vandalised Cable Our technical team remains on-site, continuing restoration efforts. Technicians are working through the affected streets, inspecting individual connections and addressing faults to restore services as quickly as possible. We appreciate your patience and understanding as our team works to reconnect all affected clients. Next update: 2PM For assistance: .

Oct 13, 06:25:11 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team remains on site, continuing restoration efforts for the remaining affected clients. Technicians are working systematically through the affected streets, inspecting individual connections and addressing faults to facilitate the restoration of services. Restoration efforts are ongoing, and our team remains committed to resolving the outstanding issues as efficiently as possible. Next update: 11AM For assistance: .

Oct 12, 17:50:12 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team is still onsite working on restoring service to the remaining affected clients. The team is going street by street, attending to individual connections to identify and address the any faults preventing customers from reconnecting. Next update: 8AM For assistance: .

Oct 12, 14:37:15 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team is still onsite working on restoring service to the remaining affected clients. The team is going street by street, attending to individual connections to identify and address the any faults preventing customers from reconnecting. Next update: 8PM For assistance: .

Oct 12, 11:44:28 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team is still onsite working on restoring service to the remaining affected clients. The team is going street by street, attending to individual connections to identify and address the any faults preventing customers from reconnecting. Next update: 5PM For assistance: .

Oct 12, 08:45:48 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team is still onsite working on restoring service to the remaining affected clients. The team is going street by street, attending to individual connections to identify and address the any faults preventing customers from reconnecting. Next update: 2PM For assistance: .

Oct 12, 06:11:41 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team is back onsite working on restoring service to the remaining affected clients. The team will continue working street by street, attending to individual connections to identify and address the any faults preventing customers from reconnecting. Next update: 11AM For assistance: .

Oct 11, 14:41:20 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team will remain onsite into, the evening, continuing with restoration efforts to reconnect the remaining affected customers. The team is working street by street, attending to individual connections to identify and address the any faults preventing customers from reconnecting. Next update: 8AM For assistance: .

Oct 11, 11:51:09 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team remains onsite continuing with restoration efforts to reconnect the remaining affected customers in Thabong. The team is currently working street by street, attending to individual connections to identify and address the outstanding faults preventing customers from reconnecting. Next update: 5PM For assistance: .

Oct 11, 08:53:55 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team remains onsite working to restore connectivity to the remaining affected customers in the community. The team is currently conducting network investigations to identify and address the outstanding faults preventing some customers from reconnecting. Next update: 2PM For assistance: .

Oct 11, 06:22:41 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team is back onsite working on restoring service to the community. Some clients service has since been restored, and our team will continue with restoration efforts to reconnecting the remaining affected households. Next update: 11AM For assistance: .

Oct 10, 12:15:07 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cable Our technical team continues to work on the network fault affecting the area. Repair work is still in progress as the team works towards restoring services to all affected customers. We thank you for your continued patience and understanding while the necessary repairs are being completed. Further updates will be shared as progress is made. Next update: 5PM For assistance: .

Oct 10, 08:54:52 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Vandalised Cables Repairs are currently ongoing in the affected area. Our technical team is actively working to resolve the issue and restore connectivity to all affected customers as soon as possible. We appreciate your patience and understanding while restoration efforts continue. Further updates will be provided as more information becomes available. Next update: 2PM For assistance: .

Oct 10, 07:45:02 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Under Investigation We are aware of the network disruption affecting your area. Our technical team is currently working on the issue and will restore connectivity as soon as possible. Further updates will be provided as more information becomes available. Next update: 11AM For assistance: .

Rockdale Outage

2026-10-10T05:29:11.737+00:00

Type: Incident

Duration: 2 hours and 59 minutes

Affected Components: Rockdale

Oct 10, 08:28:06 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Rockdale Service to your area has been restored. Thank you for your patience. For further assistance: .

Oct 10, 05:29:11 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Rockdale Reason for Outage: Under Investigation We are aware of the network disruption affecting your area. Our technical team is currently working on the issue and will restore connectivity as soon as possible. Further updates will be provided as more information becomes available. Next update: 11AM For assistance: .

Boichoko Maintenance

2026-10-09T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Boichoko

Oct 10, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Oct 9, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 6, 07:46:33 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Boichoko Date: Saturday, 10 October 2026 Time: 00:00 - 06:00 Please be advised that scheduled network maintenance will be conducted to improve the stability and performance of our network services. Customers in the affected areas may experience temporary service downtime during the maintenance window while our technical team carries out the necessary work. Any delays or further updates will be communicated promptly. .

Botshabelo

2026-10-08T18:17:39.596+00:00

Type: Incident

Duration: 1 day, 17 hours and 49 minutes

Affected Components: Botshabelo

Oct 10, 12:06:48 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Service to your area has been restored. Thank you for your patience. For further assistance: .

Oct 10, 08:54:17 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Repairs are still ongoing, with our technical team tracing the network to identify the source of the fault affecting some customers in the area. The team is actively working to locate and resolve the issue to restore connectivity to all affected customers as soon as possible. Technicians will contact customers directly if access to their properties is required to complete the necessary repairs. We appreciate your patience and understanding while restoration efforts continue. Next update: 2PM For further assistance: .

Oct 10, 05:31:13 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Repairs are still ongoing, with our technical team continuing to work on the affected clients. Technicians will contact customers directly if access to their properties is required to complete the necessary repairs. Thank you for your patience and understanding while restoration work continues. Next update: 11AM For further assistance: .

Oct 9, 18:00:58 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Final repairs are being implemented. Technicians will contact you directly if access to your property is necessary. Thank you for your patience during these repairs. Next update: 8AM or sooner. For further assistance: .

Oct 9, 15:06:38 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Final repairs are being implemented, and we hope to restore connection fully tonight. Thank you for your patience during these repairs. Next update: 8PM For further assistance: .

Oct 9, 12:19:30 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable The majority of affected clients are back online. Our technical team continues working to restore connectivity to the remaining clients as soon as possible. We apologise for the disruption and appreciate your patience and understanding. Next update: 5PM For further assistance: .

Oct 9, 09:13:16 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Repairs to the damaged feeder cable are still underway. Our technical team is working to restore connectivity to all affected clients as soon as possible. We apologise for the disruption and appreciate your patience and understanding. Next update: 2PM For further assistance: .

Oct 9, 07:09:40 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Repairs to the damaged feeder cable are still underway. Our technical team is working to restore connectivity to all affected clients as soon as possible. We apologise for the disruption and appreciate your patience and understanding. Next update: 11AM For further assistance: .

Oct 8, 18:17:39 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Botshabelo K Section Reason for Outage: Damaged Feeder Cable Repairs to the damaged feeder have been completed, but further investigations are underway. A batch of clients is still offline, and the team is aware of all impacted clients. Technicians will ensure each client is reconnected, but due to the investigations necessary, we do not anticipate full reconnection in the area tonight. We apologise for the disruption and appreciate your patience and understanding. Next update: 8AM For further assistance: .

🚨 Net Nine Nine Notice 🚨 Simunye

2026-10-08T07:44:02.493+00:00

Type: Incident

Duration: 1 day, 7 hours and 24 minutes

Affected Components: Simunye, Westonaria

Oct 9, 15:07:37 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Westonaria and Simunye Reason for Outage: Damaged Feeder Cable Service to your area has been restored. Thank you for your patience. For further assistance: .

Oct 8, 14:42:33 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Westonaria & Simunye Reason for Outage: Damaged Cable The majority of affected clients are now back online. Splicing is still underway as our technical team continues working to restore connectivity to the remaining affected clients. We apologise for the inconvenience and appreciate your patience and understanding. Next update: 8PM For assistance: .

Oct 8, 11:51:09 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Westonaria & Simunye Reason for Outage: Damaged Cable A damaged cable has been identified as the cause of the network disruption affecting the areas. Splicing is currently underway as our technical team works to restore connectivity as soon as possible. We apologise for the inconvenience and appreciate your patience and understanding. Next update :5PM For assistance: .

Oct 8, 08:59:06 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Westonaria & Simunye Reason for Outage: Damaged Cable A damaged cable has been identified as the cause of the network disruption affecting the area. Our technical team is working to begin repairs and restore connectivity as soon as possible. We apologise for the inconvenience and appreciate your patience and understanding. Next update: 2PM For assistance: .

Oct 8, 07:44:02 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Simunye Reason for Outage: Under investigation. Your area is impacted by a network service disruption. Our team is investigating the cause and repairs will begin thereafter. Thank you for your patience during these investigations. We will keep the community updated of repair progress. Next update: 11AM For assistance: .

Hammanskraal

2026-10-07T19:23:26.162+00:00

Type: Incident

Duration: 3 days, 13 hours and 31 minutes

Affected Components: Hammanskraal

Oct 11, 08:54:37 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged cables Service to the community has been restored. The remaining connectivity issues are isolated across different locations and individual tickets have been logged for further attention. Our technical team is conducting spot checks to investigate and address these outstanding connectivity issues. .

Oct 11, 06:23:44 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Hammanskraal Reason for Outage: Damaged cables Our technical team is back on-site continuing with restoration efforts. Significant progress has been made with majority of the affected clients having successfully been restored. Our team will continue with splicing operations and we anticipate full restoration today. Next Update: 11AM For further assistance: .

Oct 10, 12:08:59 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged cables Restoration work is still ongoing, with our technical team continuing to carry out the necessary repairs to the affected network. The team remains focused on resolving the outstanding faults and restoring connectivity to all affected customers as soon as possible. We appreciate your continued patience and understanding while restoration efforts continue. Further updates will be provided as more information becomes available. Next Update: 5PM For further assistance: .

Oct 10, 08:53:43 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged cables Our technical team remains on-site and is actively carrying out fibre testing and splicing as part of the ongoing restoration work. The team is working along the affected network to identify and resolve the remaining faults and restore connectivity to all affected customers as soon as possible. We appreciate your continued patience and understanding while restoration efforts remain underway. Further updates will be provided as more information becomes available. Next Update: 2PM For further assistance: .

Oct 10, 05:30:11 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Our technical team has returned to site and is actively conducting ongoing repairs to the damaged fibre infrastructure. The restoration process remains in progress, and our team is working diligently to resolve the disruption and restore network services as soon as possible. We sincerely appreciate your continued patience and understanding. Updates will be shared as more information becomes available. Next Update: 11AM For further assistance: .

Oct 9, 18:00:44 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Multiple teams are on site attending to damaged fibre along the fibre route in Hammanskraal. We currently do not anticipate full reconnection of the network tonight as repairs are ongoing. More information will be provided as the situation develops. Next update: 8AM For further assistance: .

Oct 9, 15:04:44 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Multiple teams are on site attending to damaged fibre along the fibre route in Hammanskraal. We currently do not anticipate full reconnection of the network tonight as repairs are ongoing. More information will be provided as the situation develops. Next update: 8PM For further assistance: .

Oct 9, 12:18:53 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Our team has identified multiple damaged splitters that require repairs. Additional technicians have been deployed onsite to assist with restoration efforts and speed up the repair process. We apologise for the disruption and appreciate your patience and understanding. Next update: 5PM For further assistance: .

Oct 9, 09:13:40 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Our team has identified multiple damaged splitters that require repairs. Additional technicians have been deployed onsite to assist with restoration efforts and speed up the repair process. We apologise for the disruption and appreciate your patience and understanding. Next update: 2PM For further assistance: .

Oct 9, 07:08:49 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Our team has identified multiple damaged splitters that require repairs. Additional technicians have been deployed onsite to assist with restoration efforts and speed up the repair process. We apologise for the disruption and appreciate your patience and understanding. Next update: 11AM For further assistance: .

Oct 8, 18:15:30 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Our team has identified multiple damaged splitters that require repairs. The necessary repairs will take time, and we currently do not expect total reconnection in the area tonight. We will keep the community informed of progress. We apologise for the disruption and appreciate your patience and understanding. Next update: 8AM or sooner. For further assistance: .

Oct 8, 14:42:01 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal The majority of affected clients have been restored and are back online. Splicing is still underway as our technical team continues working to restore connectivity to the remaining affected clients. We apologise for the disruption and appreciate your patience and understanding. Next update: 8PM For further assistance: .

Oct 8, 11:51:49 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Splicing is currently underway as our technical team continues working to restore connectivity to the affected area. We apologise for the disruption and appreciate your patience and understanding. Next update: 5PM For further assistance: .

Oct 8, 08:59:51 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Under Investigation Restoration efforts are underway as our technical team continues working to restore connectivity to the affected area. We apologise for the disruption and appreciate your patience and understanding. Next update: 2PM For further assistance: .

Oct 8, 06:16:05 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Under Investigation Restoration efforts are underway as our technical team continues working to restore connectivity to the affected area. Investigations remain ongoing, and we apologise for the disruption. Thank you for your patience and understanding. Next update: 11AM For further assistance: .

Oct 7, 19:23:26 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Under Investigation. Your area is impacted by a network service outage. Our team is investigating the cause, and repairs will begin thereafter. Thank you for your patience during these investigations. We will keep the community updated at the times indicated below. Next update: 8AM or sooner. For further assistance: .

Thabong Outage

2026-10-06T07:15:54.391+00:00

Type: Incident

Duration: 6 hours and 5 minutes

Affected Components: Thabong

Oct 6, 13:20:31 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Cable break Service to the area has been restored. Thank you for your patience. For assistance, please log a ticket:.

Oct 6, 11:38:19 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Cable break Our technical team has identified a cable break as the source of the network disruption. Fibre splicing is currently in progress as the team works to restore connectivity to all affected customers. Restoration work remains ongoing, with the team focused on completing the necessary repairs and restoring services as soon as possible. Further updates will be provided as more information becomes available Next update: 5PM For assistance: .

Oct 6, 08:43:42 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Cable break Our technical team has arrived at the affected area and has identified a cable break as the source of the network disruption. The team is currently assessing the damage and will commence the necessary repairs to restore connectivity to all affected customers as soon as possible. Further updates will be provided as more information becomes available. Next update: 2PM For assistance: .

Oct 6, 07:15:54 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thabong Reason for Outage: Under Investigation We are aware of the network disruption affecting your area. Our technical team is currently working on the issue and will restore connectivity as soon as possible. Further updates will be provided as more information becomes available. Next update: 11AM For assistance: .

Hammanskraal Break

2026-10-05T17:54:33.094+00:00

Type: Incident

Duration: 1 day, 17 hours and 52 minutes

Affected Components: Hammanskraal

Oct 7, 11:46:46 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Oct 7, 08:54:46 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Our technical teams are still onsite continuing with restoration efforts. Significant progress has been made, with majority of the affected clients now reconnected. Fibre splicing is well underway and the remaining affected clients will be reconnected soon. Upon completion of the splicing work, the team will conduct network tests to verify connectivity and attend to any remaining affected connections. Next update: 14:00 For assistance: .

Oct 7, 06:07:15 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Our technical teams are back on site working at multiple locations in an effort to expedite the restoration process. Repairs are ongoing & we hope to have the remaining affected clients reconnected soon. Next update: 11AM For assistance: .

Oct 6, 18:06:19 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Technicians are on site working to restore connection. We have multiple teams working at multiple locations across the network to speed repairs. Technicians will continue repairs during the evening, but we currently do not anticipate full reconnection of the network tonight. Thank you for your patience. Next update: 8AM For assistance: .

Oct 6, 14:27:27 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Our technical team remains on-site, with an additional team assisting with the restoration efforts. The teams are currently tracing the remaining affected customers and have identified some low readings on the network. Further investigation is underway to identify and resolve the remaining faults. Restoration work remains ongoing as the teams continue working to restore connectivity to all affected customers as soon as possible. Next update: 8PM For assistance: .

Oct 6, 11:26:28 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Our technical team remains on-site, and an additional team has been deployed to assist with the repairs. The network break is affecting two separate sections of the area, and both teams are working together to resolve the affected sections. Restoration work is ongoing, with the teams focused on restoring connectivity to all affected customers as soon as possible. Next update: 5PM For assistance: .

Oct 6, 08:42:37 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Our technical team remains on-site and has identified that the network break is affecting two separate sections of the area. The team is currently coordinating resources and assessing the required repair approach to restore services. Restoration work is ongoing, and the team remains focused on resolving the affected sections and restoring connectivity as soon as possible. Further updates will be provided as more information becomes available. Next update: 2PM For assistance: .

Oct 6, 06:51:27 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Repairs are still ongoing, with restoration work continuing across the affected area. Our technical team remains on site and is working to restore services as soon as possible. We appreciate your patience and understanding during this downtime. Further updates will be provided. Next update: 11AM For assistance: .

Oct 5, 17:54:33 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Hammanskraal Reason for Outage: Damaged Cable Cable repairs are ongoing and our technicians will continue work into the evening. Cables splicing is complete and our team is currently continuing investigations so further repairs can be implemented. We appreciate your patience during this downtime. Further updates will be provided at the times indicated below. Next update: 8AM or sooner. For assistance: .

Thohoyandou

2026-10-04T10:16:33.152+00:00

Type: Incident

Duration: 3 hours and 46 minutes

Affected Components: Thohoyandou

Oct 4, 14:02:06 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Thohoyandou Reason for Outage: Backhaul services. Service to the area has been restored, thank you for your patience. For assistance: .

Oct 4, 14:00:16 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Thohoyandou Reason for Outage: Backhaul services. Service to the area has been restored, but we are monitoring the situation for network stability. Further updates will be provided at the times indicated below. Next update: 8AM or sooner. For assistance: .

Oct 4, 10:16:33 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thohoyandou Reason for Outage: Under investigation. Your area is impacted by a network service outage. Our team is investigating the cause and repairs will begin thereafter. Thank you for your patience during these investigations. We will keep the community updated of repair progress. Next update: 4PM or sooner. For assistance: .

Westonaria

2026-10-04T08:46:24.201+00:00

Type: Incident

Duration: 21 hours and 20 minutes

Affected Components: Westonaria

Oct 5, 06:06:35 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Westonaria Reason for Outage: Cable break Service to the area has been restored. Thank you for your patience. For assistance, please log a ticket: .

Oct 4, 14:03:24 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Westonaria Reason for Outage: Cable break Repairs are currently underway. Our team will continue with repairs during the night, and we aim to have service restored later this evening. Any delays will be communicated at the times indicated below. Next update: 8AM or sooner. For assistance: .

Oct 4, 09:32:44 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Westonaria Reason for Outage: Cable break Our team has located the damaged cable, and repairs are being implemented. We apologise for this break in connection, but we aim to have service restored today. Delays will be communicated at the time indicated below. Next update: 4PM or sooner. For assistance: .

Oct 4, 08:46:24 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Westonaria Reason for Outage: Under investigation. Your area is impacted by a network service outage. Our team is investigating the cause and repairs will begin thereafter. Thank you for your patience during these investigations. We will keep the community updated of repair progress. Next update: 12PM or sooner. For assistance: .

Phutaditjhaba

2026-10-04T06:07:28.728+00:00

Type: Incident

Duration: 23 hours and 58 minutes

Affected Components: Phuthaditjhaba

Oct 5, 06:05:54 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Phuthaditjhaba Reason for Outage: Cable break Service to the area has been restored. Thank you for your patience. For assistance, please log a ticket: .

Oct 4, 14:01:32 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Phutaditjhaba Reason for Outage: Cable break Repairs are underway, but more damage has been located. Technicians will continue with repairs into the night, but we currently do not anticipate reconnection tonight. We apologise for this extended downtime. Next update: 8AM or sooner. For assistance: .

Oct 4, 09:32:55 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Phutaditjhaba Reason for Outage: Cable break Our team has located the damaged cable, and repairs are being implemented. We apologise for this break in connection, but we aim to have service restored today. Delays will be communicated at the time indicated below. Next update: 4PM or sooner. For assistance: .

Oct 4, 06:07:28 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Phutaditjhaba Reason for Outage: Under investigation. Your area is impacted by a network service outage. Our team is investigating the cause and repairs will begin thereafter. Thank you for your patience during these investigations. We will keep the community updated of repair progress. Next update: 12PM or sooner. For assistance: .

🚨 Net Nine Nine Notice 🚨 Thohoyandou

2026-09-30T14:48:38.412+00:00

Type: Incident

Duration: 3 hours and 10 minutes

Affected Components: Thohoyandou

Sep 30, 17:58:25 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Thohoyandou Reason for Outage: Cable Damage Service to the area has been restored. Thank you for your patience. For assistance, please log a ticket: .

Sep 30, 14:48:38 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thohoyandou Reason for Outage: Cable Damage Our technical team has identified a damaged cable caused by a tree. Restoration efforts are currently ongoing as the team works to restore services to all affected customers. We apologise for the inconvenience and appreciate your patience and understanding while our team works to restore connectivity as soon as possible. Next update: 5PM For assistance, please log a ticket: .

Rocklands Outage

2026-09-29T08:54:22.250+00:00

Type: Incident

Duration: 2 hours and 57 minutes

Affected Components: Rocklands

Sep 29, 11:51:42 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Rocklands (Heidedal) Reason for Outage: Cable Theft Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Sep 29, 08:54:22 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Rocklands Heidedal Reason for Outage: Cable Theft We are aware of the network disruption affecting the community. The outage is due to cable theft, which has caused damage to the network infrastructure. Restoration efforts are underway Next update: 14:00 .

Queenstown Outage

2026-09-29T06:24:48.817+00:00

Type: Incident

Duration: 3 days, 8 hours and 24 minutes

Affected Components: Queenstown

Oct 2, 14:48:52 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Service to your area has been restored. Thank you for your patience. The final few clients impacted by the cable break are being attended to on a case-by-case basis. If access to your property is necessary, the technicians will contact you directly. Please keep an eye on your phone. For assistance: .

Oct 2, 11:47:58 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical team is still onsite continuing with restoration work. Further network testing has identified signal issues affecting the remaining connections. The team is carrying out additional fibre splicing to address these issues, and customers will gradually begin reconnecting as the splicing work progresses. Next Update: 17:00 For assistance: .

Oct 2, 09:02:34 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical team remains onsite working to restore connectivity to the remaining affected customers. Further network checks have identified multiple affected connection points and signal loss impacting connectivity. The team is splicing on the affected network infrastructure to address these issues. Once the splicing work is completed, network testing will be conducted to verify connectivity and restore service to the affected customers. Next Update: 14:00 For assistance: .

Oct 2, 06:30:38 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical teams are back on-site working on restoring service to the community. Additional teams have since been deployed, and we assure the affected clients that restoring service remains our priority. Next Update: 11:00 For assistance: .

Oct 1, 17:50:36 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Extra teams have been deployed to the area to speed repair efforts. We apologise for the ongoing delays, and we hope to have service restored as quickly as possible. Abnormal light levels are also impacting repaired sections of the network which can cause degraded service. This is also being attended to which will delay full reconnection in the area. Thank you for your patience and understanding. Next Update: 8AM or sooner. For assistance: .

Oct 1, 14:33:11 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Restoration work remains ongoing as our technical team continues working on the affected network. The team is actively attending to the feeder, with repairs underway to restore connectivity to the affected customers. Next Update: 8PM For assistance: .

Oct 1, 11:48:46 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Restoration work is ongoing as our technical team continues working on the affected network. The team is currently attending to the feeder, and once the necessary repairs are completed, connectivity is expected to be restored to the affected customers. Further checks will be conducted to confirm that services are stable. We appreciate your continued patience and understanding Next Update: 5PM For assistance: .

Oct 1, 08:45:37 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Restoration work remains ongoing as our technical team continues working on the affected connections. Further network checks and tracing are being carried out to identify and resolve any remaining faults. Next update: 2PM For assistance: .

Oct 1, 06:25:10 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical team has completed the fibre splicing work; however, some customers remain affected. The team is currently tracing the network and conducting further checks to identify any additional faults that may be impacting the remaining connections. Should any further issues be identified, the necessary repairs will be carried out to restore full connectivity. We appreciate your continued patience and understanding while restoration efforts continue. Next update: 11AM For assistance: .

Sep 30, 18:00:21 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Splicing work has been completed, and our team is currently running internal checks to ensure there is no further damage on the network. Further repairs will be implemented if more damage is discovered. Thank you for your patience. Next update: 8AM or sooner. For assistance: .

Sep 30, 14:46:21 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical teams remain onsite, and restoration efforts are ongoing as we work to restore services to all affected customers. Splicing work is currently underway as part of the restoration process. We sincerely apologise for the extended downtime and understand the inconvenience this may be causing. Our teams are working continuously to restore services as soon as possible. Next update: 8PM For assistance: .

Sep 30, 11:54:58 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical teams remain onsite, and restoration efforts are ongoing as we work to restore services to all affected customers. Splicing work is currently underway as part of the restoration process. We sincerely apologise for the extended downtime and understand the inconvenience this may be causing. Our teams are working continuously to restore services as soon as possible. Next update: 5PM For assistance: .

Sep 30, 06:14:20 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Queenstown Reason for Outage: Cable Damage Our technical teams remain onsite, and restoration efforts are ongoing as we work to restore services to all affected customers. Splicing work is currently underway as part of the restoration process. We sincerely apologise for the extended downtime and understand the inconvenience this may be causing. Our teams are working continuously to restore services as soon as possible. Next update: 11:00 For assistance: .

Sep 29, 18:01:56 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Queenstown Reason for Outage: Cable Damage Our technical teams remain onsite working to restore service to the affected customers. Splicing to restore service is ongoing. We apologise for the extended downtime, but we aim to have service restored late tonight. Delays will be communicated at the times indicated below. Next update: 8AM .

Sep 29, 14:58:58 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Queenstown (Ezibeleni) Reason for Outage: Cable Damage Our technical teams remain onsite working to restore service to the affected customers. Following the allocation of additional teams, fibre splicing is still ongoing and teams are working through the affected connections. Once splicing is completed, network testing will be conducted to verify connectivity and restore service. Next update: 20:00 .

Sep 29, 11:52:40 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Queenstown (Ezibeleni) Reason for Outage: Cable Damage Our technical teams remain onsite actively working to restore service to the affected customers in Queenstown. Additional teams have been allocated to support and expedite the restoration process, with fibre splicing currently underway. Once the splicing work is completed, network testing will be conducted to verify connectivity and restore service. Next update: 17:00 .

Sep 29, 08:53:24 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Queenstown (Ezibeleni) Reason for Outage: Cable Damage Restoration efforts are ongoing, and our team remains onsite working to restore connectivity following the cable damage and further vandalism. We will continue to keep the community updated on major developments. Next update: 14:00 For assistance: .

Sep 29, 06:24:48 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Queenstown (Ezibeleni) Reason for Outage: Cable Damage We are aware of the network disruption affecting the community. The cause of the disruption is due to a cable damage. Restoration efforts had progressed significantly, however, further vandalism has caused additional delays. The team is still onsite attending to the affected infrastructure. Next update: 11:00 .

Thaba-Nchu

2026-09-28T19:31:21.067+00:00

Type: Incident

Duration: 10 hours and 52 minutes

Affected Components: Thaba Nchu

Sep 29, 06:23:28 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Thaba-Nchu Reason for Outage: Upstream Provider Service to the area has been restored. If you are still experiencing service disruption, please log a ticket using this link and our Support Team will assist. .

Sep 28, 19:31:21 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thaba-Nchu Reason for Outage: Under investigation. Backhaul services to Thaba-Nchu are currently offline. We apologise for this disruption. Our technical team is investigating the cause, and repairs will begin thereafter. Further updates will be provided as work progresses. We appreciate your continued patience and understanding. Next update: 8AM For assistance, please log a ticket: .

Queenstown Outage

2026-09-28T09:05:13.099+00:00

Type: Incident

Duration: 7 days, 8 hours and 8 minutes

Affected Components: Queenstown

Sep 28, 12:01:20 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Mlungisi Reason for Outage: Vandalism Service to the area has been restored. Thank you for your patience. For assistance, please log a ticket: .

Sep 28, 09:05:13 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mlungisi Reason for Outage: Vandalism Our team is currently splicing the final cable as part of the ongoing repairs. We are working to restore services as soon as possible. Next update: 2PM For assistance, please log a ticket: .

Sakhile Outage

2026-09-28T06:48:19.575+00:00

Type: Incident

Duration: 5 hours and 12 minutes

Affected Components: Sakhile

Sep 28, 12:00:37 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Sakhile Reason for Outage: Vandalism Service to the area has been restored. Thank you for your patience. For assistance, please log a ticket: .

Sep 28, 09:02:32 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Sakhile Reason for Outage: Vandalism Our technical team is currently on-site and actively working to restore network services in the affected area. Restoration efforts are ongoing, and further updates will be provided as work progresses. Next update: 2PM For assistance, please log a ticket: .

Sep 28, 06:48:19 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Sakhile Reason for Outage: Vandalism Please note that the network infrastructure has been vandalised, resulting in a disruption to services in the affected area. Our technical team is currently on-site and working on the necessary repairs to restore connectivity as soon as possible. Further updates will be provided as restoration work progresses. We appreciate your patience and understanding. Next update: 11:00 For assistance, please log a ticket: .

🚨 Net Nine Nine Notice 🚨 Rocklands

2026-09-25T08:43:06.053+00:00

Type: Incident

Duration: 4 hours and 36 minutes

Affected Components: Rocklands

Sep 25, 13:19:26 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Rocklands Reason for Outage: Damaged Feeder Cable Service to the area has been restored..

Sep 25, 12:02:25 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Rocklands Reason for Outage: Damaged Feeder Cable Our team has identified the damaged feeder cable, and repairs are currently underway. We will keep the community informed of major developments. Next update: 17:00 For assistance: .

Sep 25, 08:43:06 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Rocklands Reason for Outage: Damaged feeder cable Our team has identified the damaged feeder cable and is currently preparing for repairs. We will keep the community informed of major developments. Next update: 14:00 For assistance: .

🚨 Net Nine Nine Notice 🚨 KwaGuqa

2026-09-25T08:25:25.785+00:00

Type: Incident

Duration: 56 minutes

Affected Components: Kwa-Guqa

Sep 25, 09:21:21 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 KwaGuqa Service to the area has been restored. .

Sep 25, 08:25:25 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 KwaGuqa Reason for Outage: Under Investigation We are aware of the network disruption affecting some clients in the community. Our team is investigating the cause of the disruption, and restoration efforts will commence as soon as the cause has been identified. Next update: 14:00 .

Mhluzi Break

2026-09-24T13:54:54.552+00:00

Type: Incident

Duration: 18 hours and 33 minutes

Affected Components: Mhluzi

Sep 25, 08:28:06 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Mhluzi Reason for Outage: Cable break Service to the area has been restored. .

Sep 24, 13:54:54 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Mhluzi - Tokologo Reason for Outage: Cable break Your area is impacted by a cable break due to municipal contractors working nearby. Our team is on standby to begin repairs once the municipal workers have completed their infrastructure repairs. Thank you for your patience. Next update: 8AM or sooner. .

Boichoko Break

2026-09-24T07:13:01.864+00:00

Type: Incident

Duration: 5 hours and 58 minutes

Affected Components: Boichoko

Sep 24, 13:11:14 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Boichoko Reason for Outage: Cable break Service to the area has been restored. The final batch of impacted clients will be assisted on a case-by-case basis. Technicians will call you directly if access to your property is necessary. .

Sep 24, 09:53:37 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Boichoko Reason for Outage: Cable break Due to necessary work on site, we currently anticipate more clients will go offline. We apologise for this disruption, but our team is on site implementing repairs. Thank you for your understanding. Next update: 4PM or sooner. .

Sep 24, 07:13:01 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Boichoko Reason for Outage: Cable break Our team has identified damaged cables in Boichoko. Repairs are currently being implemented and we aim to have service restored today. We will keep the community updated with progress, or any delays, at the time indicated below. Thank you for your understanding. Next update: 12PM or sooner. .

Kwa-Guqa Outage

2026-09-23T06:27:03.335+00:00

Type: Incident

Duration: 38 minutes

Affected Components: Kwa-Guqa

Sep 23, 07:05:18 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Kwa-Guqa Reason for Outage: Packet Losses Service to your area has been restored. .

Sep 23, 06:27:03 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Kwa-Guqa Reason for Outage: Packet Losses We are aware of the unstable connection experienced within the community. Our technical team is working with our upstream provider to restore full service as quickly as possible. Next update: 11:00 .

Botleng Maintenance Notice

2026-08-19T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Botleng

Aug 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 19, 13:32:08 GMT+0
Identified - 🚨Net Nine Nine Maintenance Update🚨 Botleng Date: Thursday, 20 August 2026 Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience. .

Kwa Guqa Maintenance

2026-08-04T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Kwa-Guqa

Aug 5, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 4, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 08:23:03 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Kwa Guqa Date: 05 August, Wednesday 2026 Time: 00:00 AM Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience. .

Test

2026-07-22T07:25:00.000+00:00

Type: Maintenance

Duration: 9 minutes

Affected Components: Musina

Jul 21, 07:31:33 GMT+0
Completed - Maintenance has completed successfully..

Jul 21, 07:22:57 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Hendrina, Hammanskraal and Boitekong Maintenance

2026-07-13T22:00:00.000+00:00

Type: Maintenance

Duration: 3 days and 4 hours

Affected Components: Hendrina, Boitekong, Hammanskraal

Jul 17, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 10, 13:34:23 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hammanskraal Hendrina Boitekong Date: 14 July, Tuesday to 17 July, Friday 2026 Times: 00:00 AM to 04:00 AM Please be advised that software upgrades will be carried out in Hendrina, Hammanskraal, and Boitekong. During this maintenance, each client will experience interruptions to their internet service while their connection is being upgraded. The downtime is expected to last no longer than 2 hours and services are expected to restore automatically once the upgrade has been completed. Please note that the upgrade will take place over the period of 4 days from 14 July, Tuesday to 17 July, Friday. Clients can expect to experience an average of up to 2 hours of downtime during the above mentioned scheduled maintenance window while the migration process is completed. We apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to improve our network. .

KwaMhlanga Maintenance

2026-07-01T21:00:00.000+00:00

Type: Maintenance

Duration: 7 hours

Affected Components: Kwamhlanga

Jul 2, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 1, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 1, 14:21:25 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 KwaMhlanga Date: 01 July, Wednesday to 02 July, Thursday Time: 11:00 PM to 06:00 AM Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience. .

Hammanskraal Maintenance Update

2026-06-02T22:00:00.000+00:00

Type: Maintenance

Duration: 1 day and 20 hours

Affected Components: Hammanskraal

Jun 4, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 4, 14:42:14 GMT+0
Identified - 🚨Net Nine Nine Maintenance Update 🚨 Hammanskraal Connectivity is gradually being restored across the affected area, however, a number of clients are still experiencing service interruptions. Our technicians remain on site and are continuing to investigate and address the outstanding faults. Thank you for your continued patience as work progresses. Additional updates will be shared as more information becomes available. Next Update: 20:00.

Jun 4, 12:13:57 GMT+0
Identified - 🚨Net Nine Nine Maintenance Update 🚨 Hammanskraal While services in the area are gradually being restored, some clients still remain offline. Our team is still on site actively working to identify and resolve the remaining issues. We appreciate your patience and understanding as we continue restoration efforts. Further updates will be provided as progress is made. Next Update: 17:00.

Jun 3, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 2, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hammanskraal Date: 3 June 2026, Wednesday Time: 00:00 to 06:00 Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Hammanskraal Maintenance

2026-05-07T21:30:00.000+00:00

Type: Maintenance

Duration: 6 hours and 30 minutes

Affected Components: Hammanskraal

May 8, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

May 7, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 21:30:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hammanskraal Date: 07 May, Thursday to 08 May, Friday Time: 11:30 PM to 06:00 AM Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Rocklands Maintenance

2026-04-28T00:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Rocklands

Apr 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully..

Apr 28, 00:00:00 GMT+0
Identified - ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Net Nine Nine Maintenance ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Rocklands Date: 28 April, Tuesday Time: 02:00 to 04:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Hebron Maintenance

2026-04-27T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Hebron

Apr 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully..

Apr 27, 22:00:00 GMT+0
Identified - ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Net Nine Nine Maintenance ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Hebron Date: 28 April, Tuesday Time: 00:00 to 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Hammanskraal Maintenance

2026-04-27T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Hammanskraal

Apr 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully..

Apr 27, 22:00:00 GMT+0
Identified - ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Net Nine Nine Maintenance ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Hammanskraal Date: 28 April, Tuesday Time: 00:00 to 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Botshabelo Maintenance

2026-04-26T12:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Botshabelo

Apr 26, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 26, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 12:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance Notice 🚨 Botshabelo Date: 26 April 2026, Sunday Time: 14:00 - 20:00 Please be advised that clients may experience service downtime during this period. There has been a delay in the maintenance process, and updates will be provided accordingly. Any further developments will be communicated promptly. We appreciate your patience and understanding..

Bhekuzulu Maintenance

2026-04-26T05:00:00.000+00:00

Type: Maintenance

Duration: 6 hours and 30 minutes

Affected Components: Bhekuzulu

Apr 26, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 26, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 05:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Bhekuzulu Date: 26 April, Sunday Time: 07:00 to 13:30 Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Thaba Nchu

2026-04-22T22:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: Thaba Nchu

Apr 23, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Thaba Nchu Date: 23 April, Thursday 00:00-02:30am Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Queenstown Maintenance

2026-04-22T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Queenstown

Apr 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Queenstown – Umlungisi Date: 23 April, Thursday 00:00-06:00am Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Phuthadtijhaba Maintenance

2026-04-22T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Thaba Nchu, Kwamhlanga, Queenstown, Emzinoni, Hebron, Boitekong, Mthatha, Botleng, Thabong, Botshabelo, Mhluzi, Hendrina, Westonaria, Thohoyandou, Ga-Rankuwa, Sakhile, Simunye, Empangeni, Bhekuzulu, Kwa-Guqa, Hammanskraal, Rocklands, Phuthaditjhaba, Umlazi

Apr 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Phuthaditjhaba Date: 23 April, Thursday 00:00-06:00 AM Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Botshabelo Maintenance

2026-04-22T22:00:00.000+00:00

Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components: Botshabelo

Apr 23, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Botshabelo Date: 23 April, Thursday 00:00-02:30am Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Thohoyandou Planned Maintenance

2026-04-19T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Thohoyandou

Apr 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 19, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance Notice 🚨 Thohoyandou Date: 20 April 2026, Monday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. There has been a delay in the maintenance process, and updates will be provided accordingly. Any further developments will be communicated promptly. We appreciate your patience and understanding..

Hebron Maintenance

2026-04-03T00:00:00.000+00:00

Type: Maintenance

Duration: 2 hours

Affected Components: Hebron

Apr 3, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 3, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 3, 00:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hebron Date: 3 April 2026, Friday Time: 02:00 - 04:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Thaba-Nchu Maintenance

2026-03-31T00:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Thaba Nchu

Mar 31, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 31, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 00:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Thaba-Nchu Date: 31 March 2026, Tuesday Time: 02:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Boitekong Maintenance

2026-03-22T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Boitekong

Mar 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 22, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Boitekong Date: 23 March 2026, Monday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Emzinoni and Hendrina Maintenance

2026-03-19T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Emzinoni, Hendrina

Mar 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 19, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hendrina Emzinoni Date: 20 March 2026, Friday Time: 12:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Mandela Park Maintenance

2026-03-09T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Hammanskraal

Mar 10, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mar 9, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 9, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Mandela Park Date: 10 March 2026, Tuesday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Empangeni Cut-Over

2026-02-10T22:00:00.000+00:00

Type: Maintenance

Duration: 6 hours

Affected Components: Empangeni

Feb 11, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 10, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 10, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Empangeni Date: 11 February 2026, Wednesday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Rocklands Change Request

2026-02-02T00:00:00.000+00:00

Type: Maintenance

Duration: 4 hours

Affected Components: Rocklands

Feb 2, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Feb 2, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 00:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Rocklands Date: 02 February 2026, Monday Time: 02:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..