NetNineNine - Kagiso Outage – Incident details

🚨 Net Nine Nine Update 🚨

Kagiso

Service to your area has been restored. Thank you for your patience.

If you are still offline, please log a ticket with our team using this link:

https://netninenine.co.za/submit-a-ticket/

🚨Net Nine Nine Update🚨

Kagiso

Reason for Outage: Vandalism

Additional technicians have been dispatched to site to assist with ongoing repairs and ensure that all affected clients are reconnected as soon as possible.

We apologise for the delay in restoration and appreciate your patience and understanding.

https://netninenine.co.za/submit-a-ticket/

Next update: 5PM

🚨Net Nine Nine Update🚨

Kagiso

Reason for Outage: Vandalism

Additional technicians have been dispatched to site to assist with ongoing repairs and ensure that all affected clients are reconnected as soon as possible.

We apologise for the delay in restoration and appreciate your patience and understanding.

https://netninenine.co.za/submit-a-ticket/

Next update: 2PM

🚨Net Nine Nine Update🚨

Kagiso

Reason for Outage: Vandalism

Additional technicians have been dispatched to site to assist with ongoing repairs and ensure that all affected clients are reconnected as soon as possible.

We apologise for the delay in restoration and appreciate your patience and understanding.

https://netninenine.co.za/submit-a-ticket/

Next update: 11AM

🚨 Net Nine Nine Update 🚨

Kagiso

Reason for Outage: Vandalism

Our technical teams will continue repairs during the evening. We apologise for the delay in restoration, but we aim to have all clients reconnected as soon as possible. Thank you for your understanding.

Next Update: 8AM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Update 🚨

Kagiso

Reason for Outage: Vandalism

Our technical teams is still onsite continuing with restoration efforts to reconnect the remaining affected customers in Kagiso.

The teams are currently attending to the additional damaged fibre cable while also addressing signal loss identified during network testing. Repairs and further network checks are ongoing to resolve these outstanding issues and restore connectivity to the affected customers.

Next Update: 8PM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Update 🚨

Kagiso

Reason for Outage: Vandalism

Our technical team has identified an additional fibre cable break resulting in more customers experiencing a loss of connectivity.

Investigations have confirmed that the affected infrastructure was previously worked on by external contractors, with outstanding repairs identified at the site.

Additional technical teams have been dispatched to attend to the newly identified cable break.

Meanwhile, our technicians remain onsite continuing with restoration efforts to reconnect customers affected by the initial disruption.

Next Update: 5PM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Update 🚨

Kagiso

Reason for Outage: Vandalism

Our technical team is still onsite continuing with restoration efforts following the vandalism of a fibre cable in the area.

Fibre splicing has been completed, and some affected customers have started reconnecting to the network. However, further network testing has identified signal loss affecting some of the remaining connections.

The team will carry out additional fibre splicing to improve signal quality and restore connectivity to the remaining affected customers.

Next Update: 2PM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Update 🚨

Kagiso

Restoration efforts are currently underway for clients who remain offline following the vandalism incident. Our technicians are continuing with investigations and working to restore connectivity to all affected clients as soon as possible.

We sincerely apologise for the extended downtime and inconvenience caused. Thank you for your continued patience and understanding.

Next Update: 11AM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Notice 🚨

Kagiso

Reason for Outage: Vandalism

Fibre splicing has been completed, but a number of clients remain offline. Further investigations are currently underway to identify the reason for this disconnection. We apologise for the time this is taking, but technicians will continue working through the night.

Thank you for your patience.

Next update: 8AM or sooner.

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Notice 🚨

Kagiso

Reason for Outage: Vandalism

Fibre splicing is still in progress following the network disruption caused by vandalism. Our technical team continues to work on the affected network infrastructure, with restoration efforts underway to reconnect all affected customers as soon as possible.

We appreciate your continued patience and understanding while the team works to complete the necessary repairs.

Further updates will be shared as more information becomes available.

Next update: 8PM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Notice 🚨

Kagiso

Reason for Outage: Vandalism

Repair work is currently ongoing following the network disruption caused by vandalism. Our technical team is working on the affected network infrastructure and remains focused on restoring connectivity to all affected customers as soon as possible.

We appreciate your continued patience and understanding while restoration efforts are underway. Further updates will be shared as more information becomes available.

Next update: 5PM

https://netninenine.co.za/submit-a-ticket/

🚨 Net Nine Nine Notice 🚨

Kagiso

Reason for Outage: Vandalism

Our technical team has identified vandalism as the cause of the network disruption affecting the community. The team is assessing the extent of the damage and working towards restoring connectivity to all affected customers as soon as possible.

Next update: 2PM

https://netninenine.co.za/submit-a-ticket/