NetNineNine - Phola Outage – Incident details

Phola Outage

ResolvedPartial outage2 hours 51 minutes

Affected

Mpumalanga

Partial outage from 8:39 AM to 11:30 AM

Mbombela

Partial outage from 8:39 AM to 11:30 AM

  • ResolvedUTC

    🚨 Net Nine Nine Notice 🚨

    Phola

    Reason for Outage: Damaged cable

    Service to the area has been restored. Thank you for your patience.

    If you are still offline, please log a ticket using this link and our Support Team will assist you: https://netninenine.co.za/submit-a-ticket/

  • InvestigatingUTC

    🚨 Net Nine Nine Notice 🚨

    Phola

    Reason for Outage: Under Investigation

    Our technical team is on-site and continues to trace the affected network to locate the source of the disruption. The team is working to identify the fault and establish the necessary steps to restore connectivity to all affected customers.

    Further updates will be shared as more information becomes available.

    Next update: 2PM

    https://netninenine.co.za/submit-a-ticket/