NetNineNine - Phuthaditjaba Break – Incident details

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Phuthaditjaba Break

MonitoringPartial outage

Affected

Free State

Partial outage from 8:01 AM to 12:00 AM

Phuthaditjhaba

Partial outage from 8:01 AM to 12:00 AM

  • MonitoringUTC

    🚨 Net Nine Nine Notice 🚨

    Phuthaditjaba

    Reason for Outage: Vandalism

    Our technicians are currently splicing the damaged cable to restore connection. Once this process is complete, most clients should restore, but further system checks after these repairs will be necessary to confirm who is still offline.

    We currently do anticipate clients will begin restoring tonight, but we will keep the community informed of any delays.

    Next update: 8PM

    https://netninenine.co.za/submit-a-ticket/

  • UpdateUTC

    🚨 Net Nine Nine Notice 🚨

    Phuthaditjaba

    Reason for Outage: Vandalism

    Our technical team is still onsite continuing with restoration efforts following the vandalism of a fibre cable in the area.

    Progress has been made, with the installation of the replacement cable now complete. The team has begun splicing the first section of the cable to reconnect the affected network. Once splicing has been completed, our technicians will conduct network testing to verify connectivity and begin restoring services to the affected customers.

    Next update: 5PM

    https://netninenine.co.za/submit-a-ticket/

  • IdentifiedUTC

    🚨 Net Nine Nine Notice 🚨

    Phuthaditjaba

    Reason for Outage: Vandalism

    We are aware of the network disruption affecting some clients in the community.

    Our investigations have confirmed that the network disruption is caused by vandalism to a fibre cable in the area.

    Our technical team is onsite assessing the extent of the damage, and preparations for the necessary repairs have begun.

    Next update: 2PM

    https://netninenine.co.za/submit-a-ticket/