NetNineNine Status - Incident history

🚨Net Nine Nine Notice🚨 Boitekong

Thu, 23 Jul 2026 07:06:14 +0000

Type: Incident

Affected Components:

Jul 25, 09:41:57 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Boitekong Repairs are underway and clients are beginning to reconnect. We will keep the community informed of progress as repairs continue. Next update: 4PM.

Jul 25, 14:17:36 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Boitekong Our team will be implementing more cable repairs shortly, and repair work will continue into the evening. We appreciate your patience during this downtime. Next update: 8AM.

Jul 24, 12:14:11 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Boitekong Splicing was successfully completed yesterday. While many clients have already been restored, some are still experiencing connectivity issues. Our technical team is actively working to restore services to all remaining affected clients as quickly as possible. We sincerely apologise for the extended downtime and appreciate your patience and understanding while we work to fully restore the network. Next update: 5PM .

Jul 24, 06:13:42 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Boitekong Splicing was completed yesterday. While many clients have been restored, some are still experiencing connectivity issues. Our technical team is actively working to restore services to all remaining affected clients. We sincerely apologise for the extended downtime and appreciate your patience as we work to fully restore the network. Next update: 11AM .

Jul 24, 09:15:49 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Boitekong Splicing was completed yesterday. While many clients have been restored, some are still experiencing connectivity issues. Our technical team is actively working to restore services to all remaining affected clients. We sincerely apologise for the extended downtime and appreciate your patience as we work to fully restore the network. Next update: 2PM .

Jul 24, 17:53:38 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Boitekong Most clients have restored and the final batch of clients will be assisted on a case by case basis. We sincerely apologise for the extended downtime and appreciate your patience and understanding while we work to fully restore the network. Next update: 8AM .

Jul 23, 19:45:19 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Boitekong Our technical team remains onsite monitoring the situation while the municipal team continues with maintenance work in the affected area. Repairs to the damaged fibre infrastructure will resume as soon as the municipality has completed its work and the affected section of the network is safely accessible. Next update: 8AM .

Jul 23, 07:06:14 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Boitekong We are aware of the network disruption affecting the community. Our team is working on restoring service as quickly as possible. Next update: 11AM .

Jul 23, 09:20:20 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Boitekong Our technical team is still on-site, and following trenching work, the fibre cable break has been successfully located. Technicians are now preparing to carry out the necessary repairs to restore services to the affected clients. We will continue to provide updates as restoration progresses. Next update: 2PM .

Jul 23, 11:59:44 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Boitekong Our technical team remains onsite and is ready to proceed with the fibre repairs. We are currently awaiting the municipality to complete the required work before repairs to the damaged fibre cable can safely begin. Once the municipality has completed its work, our technicians will immediately continue with the restoration process to reconnect affected clients. Thank you for your patience and understanding. Next update: 5PM.

Test

Wed, 22 Jul 2026 07:25:00 +0000

Type: Maintenance

Duration: 9 minutes

Affected Components:

Jul 21, 07:22:57 GMT+0
Identified - We are planning for a scheduled maintenance during that time..

Jul 21, 07:31:33 GMT+0
Completed - Maintenance has completed successfully..

Umlazi

Tue, 21 Jul 2026 21:07:37 +0000

Type: Incident

Duration: 3 days, 12 hours and 35 minutes

Affected Components:

Jul 24, 12:14:45 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team remains on site while the municipal team continues with maintenance work in the affected area. Repairs to the damaged fibre infrastructure will resume as soon as the municipality has completed its work and the affected section of the network is safely accessible. We apologise for the inconvenience and sincerely appreciate your patience and understanding while we work towards restoring services. Next update: 5PM.

Jul 24, 06:14:30 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team remains on site while the municipal team continues with maintenance work in the affected area. Repairs to the damaged fibre infrastructure will resume as soon as the municipality has completed its work and the affected section of the network is safely accessible. We apologise for the inconvenience and appreciate your patience and understanding. Next update: 11AM.

Jul 24, 09:15:01 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team remains on site while the municipal team continues with maintenance work in the affected area. Repairs to the damaged fibre infrastructure will resume as soon as the municipality has completed its work and the affected section of the network is safely accessible. We apologise for the inconvenience and appreciate your patience and understanding. Next update: 2PM.

Jul 25, 06:01:22 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Umlazi Technicians are on site and repairs are once again underway. Thank you for your patience. Next update: 12PM.

Jul 25, 09:42:39 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Umlazi Service to the area has been restored. Thank you for your patience..

Jul 24, 17:53:17 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Umlazi Repairs in Umlazi are ongoing. We apologise for the extended downtime. Thank you for your patience. Next update: 8AM.

Jul 23, 19:46:31 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team remains onsite monitoring the situation while the municipal team continues with maintenance work in the affected area. Repairs to the damaged fibre infrastructure will resume as soon as the municipality has completed its work and the affected section of the network is safely accessible. Next update: 8AM.

Jul 22, 09:16:56 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team has identified that the feeder cable was damaged during municipal maintenance work, resulting in the current network disruption. Technicians are onsite assessing the extent of the damage and have begun restoration efforts. Next update: 2PM .

Jul 22, 11:55:19 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team remains onsite making steady progress with the restoration efforts. The team is currently splicing the link cable, which is a critical step towards restoring connectivity. Once the link cable has been completed and tested, technicians will move on to repairing and splicing the distribution cables that were damaged during the municipal maintenance work. Next update: 5PM .

Jul 21, 21:07:37 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Umlazi Part of Umlazi is offline due to cable damage caused by municipal work in the area. Our team will begin repairs as soon as municipal work is complete. Thank you for your patience. Next update: 8AM .

Jul 23, 07:03:44 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team is back on site working on restoring service to the remaining affected clients Next update: 11AM .

Jul 23, 09:21:22 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Unfortunately, due to ongoing municipal maintenance in the area, our technical team is currently unable to access the damaged section of the fibre cable required to complete the repairs. The team remains onsite and has engaged with members of the community to provide an update on the restoration efforts. Repair work will continue as soon as the municipality has completed its work and it is safe for our technicians to access the affected infrastructure. We sincerely apologise for the inconvenience caused and appreciate your continued patience and understanding. Further updates will be shared as restoration progresses. Next update: 5PM .

Jul 22, 19:30:45 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Umlazi Repairs will continue in the morning. Thank you for your patience during this downtime. Next update: 8AM .

Jul 22, 06:40:12 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Umlazi Our technical team is back on site working on restoring service to the community. The network disruption is due to cable damage caused by municipal work in the area. Thank you for your patience. Next update: 11AM .

Kwa Guqa Outage

Mon, 20 Jul 2026 14:47:41 +0000

Type: Incident

Affected Components:

Jul 25, 09:42:15 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa: Empumelelweni A second cable break has been identified in your region. Repairs are underway and clients are beginning to reconnect. We will keep the community informed of progress as repairs continue. Next update: 4PM.

Jul 25, 14:17:16 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa: Empumelelweni Cable repairs have been completed. Technicians are now working house-to-house to assist clients who are still offline. Repairs will continue during the evening. Please keep an eye on your phone. You will be contacted directly if the technicians require access to your property. Next update: 8AM.

Jul 24, 06:15:04 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Kwa Guqa Our technical team remains on site, working to restore services to the remaining affected clients. We are pleased to confirm that the majority of clients impacted by the outage have now been restored. Our technicians are continuing to trace the network and locate the remaining fault to restore service to every affected client as quickly as possible. We sincerely apologise for the extended downtime and appreciate your patience and understanding while our team works to complete the restoration. Next update: 11AM .

Jul 24, 09:14:23 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa Guqa Our technical team remains on site, working to restore services to the remaining affected clients. We are pleased to confirm that the majority of clients impacted by the outage have now been restored. Our technicians are continuing to trace the network and locate the remaining fault to restore service to every affected client as quickly as possible. We sincerely apologise for the extended downtime and appreciate your patience and understanding while our team works to complete the restoration. Next update: 2pm .

Jul 23, 11:59:17 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Kwa Guqa Our technical team remains onsite working to restore services to the affected community. The team is currently tracing the network to identify the location of the fault affecting the connectivity of the remaining clients. Once the fault has been located, repairs will commence immediately to restore services as quickly as possible. Next update: 5PM .

Jul 24, 12:16:02 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa Guqa Our technical team remains on site, and restoration efforts are ongoing to reconnect the remaining affected clients. We are pleased to confirm that the majority of clients impacted by the outage have now been restored. Technicians continue to trace the network to locate the remaining fault and restore service to every affected client as quickly as possible. We sincerely apologise for the extended downtime and appreciate your patience and understanding while our team works to complete the restoration. Next update: 5PM .

Jul 24, 17:52:55 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Kwa Guqa Service to your area has been restored. The final batch of impacted clients will be assisted on a case by case basis. Thank you for your patience..

Jul 23, 19:44:58 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kwa Guqa Our technical team remains onsite working to restore services to the affected community. The team is currently tracing the network to identify the location of the fault affecting the connectivity of the remaining clients. Significant work has bee done and majority of the clients have been restored. Once the fault has been located, repairs will commence immediately to restore services as quickly as possible. Next update: 8AM .

Jul 22, 09:16:21 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Our technical team remains onsite working to restore services to the community. The team is currently carrying out repairs on the feeder cable, a critical part of the network infrastructure required to restore connectivity to the affected clients. Service restoration will continue in phases as the repair work progresses. We sincerely apologise for the inconvenience caused. Next update: 2PM .

Jul 21, 14:56:53 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Our technical team remains on site and continues to work on reconnecting the remaining affected clients. The majority of customers have already been restored. Cable repairs and splicing activities are still underway, with services being restored in phases and small batches to ensure network stability and integrity. We sincerely apologise for the inconvenience caused and thank the community for their patience and understanding during this time. Next update: 8PM .

Jul 21, 06:15:10 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Kwa-Guqa Our technical team is back on site working to restore services to the community. Cable repairs are underway and clients will begin to restore in small batches during this process. Once the splicing has been completed, the team will begin testing the network and restoring services in phases to ensure the stability and integrity of the connection. Next update: 11AM .

Jul 20, 14:47:41 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Kwa-Guqa Our technical team is still onsite working to restore service to the community. The team is splicing the effected cable, which is a critical step in the restoring service to the area. Once the splicing has been completed, the team will begin testing the network and restoring services in phases to ensure the stability and integrity of the connection. Next update: 8PM .

Jul 21, 09:05:33 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa The majority of clients have been restored, and our technical team remains on site working to reconnect the remaining affected clients. Cable repairs are underway, and services will continue to be restored in small batches during this process. Once splicing is complete, the team will begin testing the network and restoring services in phases to ensure the stability and integrity of the connection. Next update: 2PM .

Jul 22, 19:30:08 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Repairs are ongoing, but power related issues in the parts of Kwa-Guqa are slowing repairs. Significant progress has been made and service has been restored to some clients. The team are working on restoring service to the remaining clients. Next update: 8AM .

Jul 23, 07:03:09 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Repairs are still underway. Unfortunately, power-related issues in parts of Kwa-Guqa are slowing the restoration process. Our technical team has made significant progress, and services have already been restored to many clients. Work continues to reconnect the remaining affected customers as quickly and safely as possible. We sincerely apologise for the inconvenience and thank you for your patience and understanding while we work to restore full connectivity. Next update: 11AM .

Jul 21, 11:55:55 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Kwa-Guqa The majority of clients have been restored, and our technical team remains on site working to reconnect the remaining affected clients. Cable repairs and splicing are ongoing, with services continuing to be restored in small batches. Once repairs are complete, the team will conduct network testing and restore services in phases to ensure network stability. We sincerely apologise for the inconvenience and thank you for your continued patience. Next update: 5PM .

Jul 22, 11:56:26 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Our technical team remains onsite actively working to restore services to the community. The team is continuing repairs on the feeder cable, a critical part of the network infrastructure required to restore connectivity to the affected clients. Service has already been restored to some clients, and additional customers will reconnect in phases as the repair work progresses. Next update: 5PM .

Jul 23, 09:19:14 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Kwa Guqa Our technical team remains onsite working to restore services to the affected community. The team is currently tracing the network to identify the location of the fault affecting the connectivity of the remaining clients. Once the fault has been located, repairs will commence immediately to restore services as quickly as possible. Next update: 2PM .

Jul 21, 20:56:29 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Our technicians are currently on site tracing faults in the affected extensions. Clients are reconnecting in batches, but a large number remain offline. We do not anticipate full reconnection tonight, but work will continue into the evening. We sincerely apologise for the inconvenience caused and thank the community for their patience and understanding during this time. Next update: 8AM .

Jul 22, 06:39:03 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Kwa-Guqa Our technical team is back on site working on restoring service to the community. Clients are reconnecting in batches, but a large number remain offline. We sincerely apologise for the inconvenience caused and thank the community for their patience and understanding during this time. Next update: 11AM .

🚨 Net Nine Nine Notice🚨 Thohoyandou

Mon, 20 Jul 2026 13:56:56 +0000

Type: Incident

Duration: 16 hours and 22 minutes

Affected Components:

Jul 21, 06:18:43 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Thohoyandou Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Jul 20, 13:56:56 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Thohoyandou We are aware of the network disruption affecting the community. Our team are working on restoring service as quickly as possible. Next update: 8PM .

Westonaria

Thu, 16 Jul 2026 19:54:54 +0000

Type: Incident

Duration: 23 hours and 50 minutes

Affected Components:

Jul 16, 19:54:54 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Westonaria Cables were damaged during routine tree-cutting. Our team is beginning repairs, but we currently do not expect reconnection tonight. Thank you for your patience during these repairs. Next update: 8AM .

Jul 17, 11:44:20 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Westonaria Our team remains on site and is currently preparing the cable as part of the restoration process. This critical work is necessary to facilitate repairs and restore services to the affected area as safely and efficiently as possible. We sincerely apologise for the ongoing disruption and appreciate your patience and understanding while our teams continue working towards a full restoration. Next update: 17:00 .

Jul 17, 19:45:09 GMT+0
Resolved - 🚨 Net Nine Nine Notice🚨 Westonaria The final batch of clients are being assisted on a case-by-case basis and will be contacted directly by technicians. Thank you for your patience. .

Umlazi Break

Thu, 16 Jul 2026 12:55:46 +0000

Type: Incident

Duration: 1 day, 17 hours and 11 minutes

Affected Components:

Jul 16, 14:44:49 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Umlazi Our team remains on site and is continuing with trenching work in the affected area as part of the ongoing efforts to restore services. This work is necessary to access and repair the damaged infrastructure so that connectivity can be restored safely and efficiently. We sincerely apologise for the continued disruption and appreciate your patience and understanding while our teams work to complete the repairs. Further updates will be provided as restoration efforts progress. Next update: 20:00 .

Jul 16, 12:55:46 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Umlazi We are aware of the network disruption affecting the community. Our team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Further updates will follow at the given times below. Next update: 17:00 .

Jul 18, 06:06:48 GMT+0
Resolved - 🚨 Net Nine Nine Notice🚨 Umlazi The final batch of clients are being assisted on a case-by-case basis and will be contacted directly by technicians. Thank you for your patience. .

Jul 16, 19:54:17 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Umlazi Repairs will continue in the morning. Thank you for your patience during this outage. Next update: 8AM .

Jul 17, 11:57:10 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Umlazi Our team remains on site and is currently carrying out trenching work as part of the ongoing repair process. We are making steady progress and are hopeful that connectivity will be restored as soon as possible. We sincerely apologise for the inconvenience caused and thank you for your continued patience and understanding while our teams work to complete the repairs safely and efficiently. Next update: 17:00 .

Jul 17, 19:45:28 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Umlazi Repairs will continue in the morning. Thank you for your patience during this outage. Next update: 8AM .

Phuthadithjaba Outage

Wed, 15 Jul 2026 12:27:38 +0000

Type: Incident

Duration: 17 hours and 39 minutes

Affected Components:

Jul 15, 12:27:38 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Phuthadithjaba Internet services in your area have been impacted by a backhaul network fault. Our technicians are actively addressing the issue to restore connectivity, and we will provide another update at the scheduled time below. Next update: 17:00.

Jul 16, 06:06:18 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 phuthaditjhaba Service to your area has been restored. Thank you for your patience..

Hendrina, Hammanskraal and Boitekong Maintenance

Mon, 13 Jul 2026 22:00:00 +0000

Type: Maintenance

Duration: 3 days and 4 hours

Affected Components: , ,

Jul 10, 13:34:23 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hammanskraal Hendrina Boitekong Date: 14 July, Tuesday to 17 July, Friday 2026 Times: 00:00 AM to 04:00 AM Please be advised that software upgrades will be carried out in Hendrina, Hammanskraal, and Boitekong. During this maintenance, each client will experience interruptions to their internet service while their connection is being upgraded. The downtime is expected to last no longer than 2 hours and services are expected to restore automatically once the upgrade has been completed. Please note that the upgrade will take place over the period of 4 days from 14 July, Tuesday to 17 July, Friday. Clients can expect to experience an average of up to 2 hours of downtime during the above mentioned scheduled maintenance window while the migration process is completed. We apologise for any inconvenience this may cause and appreciate your patience and understanding as we work to improve our network. .

Jul 13, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 17, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Rockdale Outage

Fri, 10 Jul 2026 05:53:46 +0000

Type: Incident

Duration: 8 hours and 3 minutes

Affected Components:

Jul 10, 13:56:46 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Rockdale Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Jul 10, 05:53:46 GMT+0
Investigating - 🚨Net Nine Nine Notice 🚨 Rockdale We are pleased to share that our team is back on site this morning and has resumed repair work. Progress is moving forward and we are committed to completing everything as efficiently and carefully as possible. Thank you for your continued patience and cooperation. We will continue to keep everyone updated along the way. Next Update: 11:00.

Jul 10, 08:41:46 GMT+0
Identified - 🚨Net Nine Nine Notice 🚨 Rockdale The fibre cable has been exposed and the team has now commenced with the repair process. Restoration efforts are progressing on site and every effort is being made to restore services as safely and efficiently as possible. We sincerely apologise for the disruption and appreciate your continued patience and understanding. Further updates will be provided as work progresses. Next Update: 14:00.

Jul 10, 11:46:15 GMT+0
Identified - 🚨Net Nine Nine Notice 🚨 Rockdale Our team have successfully located the section of cable that was damaged by burning. Repair work is currently in progress as the team works diligently to restore connectivity to the affected areas. We sincerely apologise for the disruption to your service and appreciate your continued patience and understanding while restoration efforts remain underway. Next Update: 17:00.

🚨 Net Nine Nine Notice🚨 Ga-Rankuwa

Thu, 9 Jul 2026 08:56:28 +0000

Type: Incident

Duration: 3 days, 21 hours and 15 minutes

Affected Components:

Jul 10, 11:41:40 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Ga-Rankuwa Our team remains on site and is currently working on the high levels as part of the ongoing restoration efforts. This critical phase of the repair process is necessary to restore and stabilise services to the affected area. We sincerely apologise for the disruption and thank you for your ongoing patience, support and understanding while the final stages of the restoration are carried out. Next update: 17:00.

Jul 13, 06:11:53 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Ga-rankuwa Service to your area has been restored. Thank you for your patience..

Jul 9, 08:56:28 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Ga-Rankuwa A wildfire has damaged a section of our network infrastructure, resulting in a service outage affecting multiple clients. Due to the extent of the damage, new infrastructure is required before services can be fully restored. Our technical team has begun repair work and is working as quickly and safely as possible to restore connectivity. We sincerely apologise for the inconvenience and thank you for your patience and understanding. Next update: 2PM.

Jul 10, 05:47:23 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Ga-Rankuwa Restoration efforts remain in progress in Ga-Rankuwa with connections being brought back online incrementally as work continues. Our teams are focused on fully reinstating and stabilising services at the earliest opportunity. We regret the interruption to your connectivity and greatly appreciate your continued patience and understanding while the remaining work is completed. Next update: 11:00.

Jul 9, 11:58:09 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Ga-Rankuwa A wildfire has damaged a section of our network infrastructure, resulting in a service outage affecting multiple clients. Due to the extent of the damage, new infrastructure is required before services can be fully restored. The majority of affected clients have now been restored, and our technical team is continuing repair work to reconnect the remaining impacted services as quickly and safely as possible. We sincerely apologise for the inconvenience and thank you for your patience and understanding. Next update: 5PM.

Jul 10, 08:37:31 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Ga-Rankuwa Restoration efforts are continuing in Ga-Rankuwa. Our technicians remain on site and are committed to completing the restoration process and ensuring a stable connection for all affected clients as quickly as possible. We sincerely apologise for the disruption and thank you for your ongoing patience, support and understanding while the final stages of the restoration are carried out. Next update: 14:00.

Thabong Break

Tue, 7 Jul 2026 07:14:26 +0000

Type: Incident

Duration: 1 day, 1 hour and 39 minutes

Affected Components:

Jul 7, 11:37:34 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Thabong Our team is still on site and are tracing in an effort to restore services as quickly as possible. We understand the inconvenience the outage may be causing and want to assure all clients that every effort is being made to restore services in this area and complete the necessary repairs as quickly as possible. Further updates will be provided as progress is made. Next update: 17:00 .

Jul 7, 08:54:17 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Thabong Our teams are currently on site across all affected areas actively tracing in an effort to restore services as quickly as possible. We understand the inconvenience these outages may be causing and want to assure all clients that every effort is being made to restore services and complete the necessary repairs. We sincerely appreciate your patience and understanding while restoration work continues. Further updates will be provided as progress is made. Next update: 14:00 .

Jul 7, 07:14:26 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Thabong We are aware of the network disruption affecting the community. Our technical team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Next update: 11:00 .

Jul 7, 14:57:47 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Thabong Repair work remains in progress at the affected site as our team continues working to restore services as quickly and safely as possible. We sincerely apologise for the ongoing disruption and appreciate your patience and understanding. Further updates will be shared at the scheduled times provided below. Next update: 20:00 .

Jul 8, 08:52:58 GMT+0
Resolved - This incident has been resolved..

Umlazi Break

Tue, 7 Jul 2026 06:38:49 +0000

Type: Incident

Duration: 2 days, 2 hours and 7 minutes

Affected Components:

Jul 7, 11:32:54 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Umlazi Our team is currently on site addressing the damaged duct and working to pull the necessary cable slack to facilitate the repair process. Restoration efforts are progressing and every effort is being made to restore services as quickly and safely as possible. We sincerely apologise for the inconvenience and appreciate your patience. Further updates will be shared as work progresses. Next update: 17:00 .

Jul 7, 06:38:49 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Umlazi We are aware of the network disruption affecting the community. Our technical team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Next update: 11:00 .

Jul 7, 08:55:17 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Umlazi Our teams are currently on site across all affected areas actively tracing in an effort to restore services as quickly as possible. We understand the inconvenience these outages may be causing and want to assure all clients that every effort is being made to restore services and complete the necessary repairs. We sincerely appreciate your patience and understanding while restoration work continues. Further updates will be provided as progress is made. Next update: 14:00 .

Jul 7, 14:37:05 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Umlazi Our team is currently on site carrying out fibre splicing as part of the restoration process. This work is essential to reconnect the affected network and restore services safely and efficiently. We appreciate your patience and understanding while our team completes the repairs. Further updates will be shared as progress is made. Next update: 20:00 .

Jul 8, 08:52:13 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Umlazi Our technical team is still on-site and will be attending to the remaining affected clients individually by going from house to house to identify and resolve any outstanding connectivity issues. Next update: 2PM .

Jul 8, 11:43:05 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Umlazi Our technical team is still on-site and will be attending to the remaining affected clients individually by going from house to house to identify and resolve any outstanding connectivity issues. Next update: 5PM .

Jul 9, 08:45:25 GMT+0
Resolved - This incident has been resolved..

Mthatha Break

Tue, 7 Jul 2026 06:16:31 +0000

Type: Incident

Duration: 6 days, 6 hours and 52 minutes

Affected Components:

Jul 7, 11:48:36 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Mthatha Our team is currently present on site in the affected area and are actively tracing the fault. Every effort is being made to restore services as quickly as possible. We apologise for the inconvenience and appreciate your patience and understanding. Further updates will be provided as more information becomes available. Next update: 17:00 .

Jul 7, 06:16:31 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Mthatha We are aware of the network disruption affecting the community. Our technical team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Next update: 11:00 .

Jul 7, 08:54:48 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Mthatha Our teams are currently on site across all affected areas actively tracing in an effort to restore services as quickly as possible. We understand the inconvenience these outages may be causing and want to assure all clients that every effort is being made to restore services and complete the necessary repairs. We sincerely appreciate your patience and understanding while restoration work continues. Further updates will be provided as progress is made. Next update: 14:00 .

Jul 7, 14:31:42 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Mthatha Majority of the impacted services have now been progressively restored. Our team remains on site and is continuing to work on restoring the remaining affected lines as quickly as possible. We sincerely apologise for the inconvenience caused and thank you for your continued patience and understanding while restoration efforts are completed. Next update: 20:00 .

Jul 8, 08:51:36 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Mthatha Our technical team is still on-site working to restore services to the remaining affected clients. The team is systematically checking all fibre connections to identify and resolve any faults affecting connectivity to these remaining clients. Next update: 2PM .

Jul 13, 06:03:22 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mthatha Repair work is still in progress in the affected area as our teams work to restore services as quickly and safely as possible and are going house to house. We sincerely apologise for the disruption and appreciate your patience and understanding while restoration efforts continue. Further updates will be shared as more information becomes available. Next update: 11:00.

Jul 13, 09:01:04 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mthatha Repair work in the affected area is still underway as our teams continue working to restore services safely and as quickly as possible on an individual basis. We apologise for the disruption and appreciate your continued patience and understanding while repairs are being completed. Further updates will be shared as soon as additional information becomes available. Next update: 14:00.

Jul 13, 11:37:37 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mthatha Service restoration is progressing steadily and we are seeing a gradual recovery across most affected connections. However, our team is currently running the necessary configurations to restore the remaining impacted lines as quickly as possible. We appreciate your continued patience and understanding while these final restoration efforts are completed. Next update: 17:00.

Jul 13, 13:08:06 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Mthatha Most services have been reinstated for the majority of clients in the affected area. Any outstanding service issues will be investigated and resolved individually to ensure the remaining connections are brought back online. We sincerely appreciate your patience and understanding throughout this process. For further queries and questions please submit a support ticket using the link below, and our support team will assist you promptly: .

Jul 8, 11:42:35 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Mthatha Our technical team is still on-site working to restore services to the remaining affected clients. The team is systematically checking all fibre connections to identify and resolve any faults affecting connectivity to these remaining clients. Next update: 5PM .

Jul 9, 08:45:09 GMT+0
Resolved - This incident has been resolved..

Jul 10, 06:02:36 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mthatha Repair work is still in progress in the affected area as our teams work to restore services as quickly and safely as possible. We sincerely apologise for the disruption and appreciate your patience and understanding while restoration efforts continue. Further updates will be shared as more information becomes available. Next update: 11:00.

Jul 10, 08:45:05 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mthatha Our team remains on site and is currently stripping the fibre cable in preparation for the next phase of the repair process. This is an essential step toward restoring connectivity and work is progressing steadily. We sincerely apologise for the ongoing service interruption and appreciate your continued patience and understanding. Further updates will be shared as repairs continue. Next update: 14:00.

Jul 10, 11:50:29 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mthatha Progress continues on site as restoration efforts remain underway. The civil team is currently installing a replacement pole across the R61 while the splicing team is preparing one side of Joint A for the next phase of the repair process. Our teams remain focused on completing the necessary work safely and efficiently to restore services as soon as possible. We sincerely apologise for the inconvenience caused and thank you for your continued patience and understanding. Next update: 17:00.

Phuthaditjhaba Outage

Sun, 5 Jul 2026 06:22:31 +0000

Type: Incident

Duration: 6 hours and 19 minutes

Affected Components:

Jul 5, 06:22:31 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Phuthadjchaba We are aware of the network disruption affecting the community. Our technical team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Next update: 11:00AM .

Jul 5, 08:37:31 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Phuthadjchaba Our technicians have successfully located the source of the fault. The service provider is currently on site and is hauling in approximately 500 metres of replacement fibre cable to carry out permanent repairs. Our teams are working diligently to restore services as quickly and safely as possible. We appreciate your patience and understanding. Further updates will be provided as progress is made. Next update: 14:00 .

Jul 5, 11:46:55 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Phuthadjchaba Our team is still on site carrying out repairs to restore services. Work is progressing and every effort is being made to resolve the issue as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your continued patience. Further updates will be shared as soon as more information becomes available. Next update: 17:00 .

Jul 5, 12:41:17 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Phuthaditjhaba Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

🚨Net Nine Nine Notice🚨 Thohoyandou

Thu, 2 Jul 2026 11:35:56 +0000

Type: Incident

Duration: 3 hours and 9 minutes

Affected Components:

Jul 2, 11:35:56 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Thohoyandou We are aware of the network disruption affecting the community. Our team is investigating the cause and restoration efforts will commence as soon as the root cause has been identified. Next Update: 5PM.

Jul 2, 14:44:30 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Thohoyandou Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

KwaMhlanga Maintenance

Wed, 1 Jul 2026 21:00:00 +0000

Type: Maintenance

Duration: 7 hours

Affected Components:

Jul 1, 14:21:25 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 KwaMhlanga Date: 01 July, Wednesday to 02 July, Thursday Time: 11:00 PM to 06:00 AM Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience. .

Jul 1, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 2, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Kagiso Intermittence Issues

Wed, 1 Jul 2026 13:54:16 +0000

Type: Incident

Duration: 1 day, 1 hour and 15 minutes

Affected Components:

Jul 1, 19:03:52 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kagiso Your area is impacted by persistent packet losses as a result of a link failure on our upstream provider's network. We apologise for the ongoing disruption to service, but repairs will continue throughout the night. Thank you for your patience. Next Update: 8AM.

Jul 2, 11:37:35 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kagiso Our technical team remains on-site, working to resolve the intermittent connectivity issues affecting the community. The fibre operations team is currently tracing and testing signal levels across the network to identify the source of the issue and restore network stability. Next Update: 5PM.

Jul 2, 15:09:19 GMT+0
Resolved - 🚨Net Nine Nine Notice🚨 Kagiso Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Jul 1, 13:54:16 GMT+0
Investigating - 🚨Net Nine Nine Notice🚨 Kagiso Our OF team has identified that the network link is currently operating outside the required light level threshold. The team is actively carrying out the necessary adjustments to bring the light levels back within the specified operating range. These efforts are essential to ensure a stable and reliable connection before services can be fully restored. We appreciate your continued patience and understanding while our technicians complete this work. Further updates will be provided as progress is made. Next Update: 17:00.

Jul 1, 14:46:55 GMT+0
Identified - 🚨Net Nine Nine Notice🚨 Kagiso Our team is continuing to investigate the cause of the packet loss affecting performance. They are currently tracing the levels to identify the source of the issue. We appreciate your continued patience and understanding while our technicians work to resolve the fault. Further updates will be shared as soon as more information becomes available. Next Update: 20:00.

Jul 2, 06:34:39 GMT+0
Monitoring - 🚨Net Nine Nine Notice🚨 Kagiso Our technical team is still working on resolving the intermittent issues the community is experiencing. We apologise for the inconvenience this has caused and thank you for your patience. Next Update: 11AM.

Queenstown Outage

Wed, 1 Jul 2026 11:15:21 +0000

Type: Incident

Duration: 3 hours and 33 minutes

Affected Components:

Jul 1, 11:15:21 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Queenstown We have identified a network interruption impacting services in your area. Our team is currently investigating and resolving the fault with every effort being made to reinstate your connection as quickly as possible. We will keep you informed by sharing updates at the scheduled times below. Thank you for your continued patience and understanding while we work to resolve the issue. Next update: 17:00.

Jul 1, 14:47:54 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Queenstown Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Umlazi Outage

Tue, 23 Jun 2026 14:36:38 +0000

Type: Incident

Duration: 18 hours and 21 minutes

Affected Components:

Jun 23, 14:36:38 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Umlazi We are aware of the network disruption affecting the community. Our technical team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Next update: 8PM .

Jun 24, 08:57:52 GMT+0
Resolved - 🚨 Net Nine Nine Notice🚨 Umlazi Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Boitekong Outage

Tue, 23 Jun 2026 10:33:12 +0000

Type: Incident

Duration: 20 hours and 37 minutes

Affected Components:

Jun 23, 10:33:12 GMT+0
Investigating - 🚨 Net Nine Nine Notice🚨 Boitekong We are aware of the network disruption affecting the community. Our technical team is investigating the cause and restoration efforts will begin as soon as the cause has been identified. Next update: 2PM .

Jun 23, 11:48:13 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Boitekong Our technical team has identified the cause of the network disruption as a damaged fibre cable resulting from maintenance work in the area. The team is currently on-site assessing the extent of the damage and preparing to begin restoration efforts. Next update: 5PM .

Jun 24, 06:31:12 GMT+0
Identified - 🚨 Net Nine Nine Notice🚨 Boitekong Our technical team is back on-site working on restoring service to the community. The team is continuing their operations of installing new infrastructure, and we would like to assure the community that the team is actively working on restoring service as quickly & safely as possible. Next update: 11AM .

Jun 24, 07:09:51 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Boitekong Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Botshabelo Outage

Tue, 23 Jun 2026 06:53:27 +0000

Type: Incident

Duration: 4 hours and 42 minutes

Affected Components:

Jun 23, 06:53:27 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Botshabelo We are aware of the network disruption affecting the community. Our technical team are investigating the cause and once identified, restoration efforts will begin. Next update: 11AM .

Jun 23, 08:55:44 GMT+0
Monitoring - 🚨 Net Nine Nine Notice🚨 Botshabelo Service to the area has been restored. Thank you for your patience. Our team is still on-site monitoring the stability of the network to ensure that services remain fully operational. Further communication will be provided if any issues affecting network performance or stability are identified. Next update: 2PM .

Jun 23, 11:35:20 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Botshabelo Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Thaba-Nchu Outage

Tue, 23 Jun 2026 06:52:49 +0000

Type: Incident

Duration: 4 hours and 44 minutes

Affected Components:

Jun 23, 06:52:49 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Thaba-Nchu We are aware of the network disruption affecting the community. Our technical team are investigating the cause and once identified, restoration efforts will begin. Next update: 11AM .

Jun 23, 08:55:21 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Thaba-Nchu Service to the area has been restored. Thank you for your patience. Our team is still on-site monitoring the stability of the network to ensure that services remain fully operational. Further communication will be provided if any issues affecting network performance or stability are identified. Next update: 2PM .

Jun 23, 11:36:28 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Botshabelo Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Hebron Outage

Mon, 22 Jun 2026 14:30:15 +0000

Type: Incident

Duration: 7 days, 21 hours and 7 minutes

Affected Components:

Jun 22, 15:08:15 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron The majority of affected clients in the Hebron area have now been restored. Our technical teams continue to work diligently to reconnect the remaining clients and ensure full service restoration across the area. We apologise for the inconvenience and appreciate your patience while we complete the remaining restoration efforts. Next update: 8PM If you are still offline after services have been restored in your area, please submit a support ticket..

Jun 22, 19:47:09 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hebron We are aware of all clients who are still offline. Technicians are working to restore connection to the remaining impacted services, but we currently do not anticipate total reconnection tonight. We apologise for the inconvenience and appreciate your patience while we complete the remaining restoration efforts. Next update: 8AM .

Jun 22, 14:30:15 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Hebron We are aware of the network disruption affecting clients in the Hebron area. Due to the extensive investigations required to identify the root cause, the matter has been escalated to our senior engineers, who are actively assisting with restoration efforts. We apologise for the inconvenience and appreciate your patience while we work to resolve the issue as quickly as possible. Next update: 8PM .

Jun 25, 06:08:06 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team remains on-site and restoration efforts are ongoing. The team continues to make progress in restoring connectivity and is actively working to reconnect the remaining affected clients as quickly and safely as possible. Next update: 11AM .

Jun 23, 06:20:47 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron We are aware that some clients are still offline. Technicians are actively working to restore connection to the remaining impacted services. We apologise for the inconvenience and appreciate your patience while we complete the final restoration efforts. Next update: 11AM .

Jun 23, 08:56:57 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team is still on the ground investigating the cause of the continued network disruption. We apologise for the inconvenience this disruption has caused, and we would like to assure the community that restoring service remains our priority. Next update: 2PM .

Jun 23, 12:01:02 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team has identified a damaged cable during their investigation, which may be contributing to the network disruption. The team has begun splicing the affected cable while continuing to assess the network. Next update: 5PM .

Jun 25, 11:25:22 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team is still on the ground attending to the remaining affected clients. The team is going house to house to investigate individual connections and restore services where required. Next update:5PM .

Jun 24, 06:31:49 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team is back on-site working on restoring service to the community. Significant progress was made yesterday and the team will work to restore network connectivity to the remaining affected clients. Next update: 11AM .

Jun 25, 14:43:17 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team is still on the ground attending to the remaining affected clients. The team is going house to house to investigate individual connections and restore services where required. Next update: 8PM .

Jun 26, 06:15:42 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hebron The team is back on site going house to house to investigate individual connections and restore services where required. Thank you for your patience during this downtime. Next update: 11AM .

Jun 24, 08:56:21 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team remains on-site and restoration efforts are ongoing. The team continues to make progress in restoring connectivity and is actively working to reconnect the remaining affected clients as quickly and safely as possible. Next update: 2PM \[.

Jun 24, 12:04:32 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team remains on-site and restoration efforts are ongoing. The team continues to make progress in restoring connectivity and is actively working to reconnect the remaining affected clients as quickly and safely as possible. Next update: 5PM .

Jun 26, 11:39:27 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hebron The team is still on site going house to house to investigate individual connections and restore services where required. Thank you for your patience during this downtime. Next update: 5PM .

Jun 30, 11:37:23 GMT+0
Resolved - This incident has been resolved..

Boitekong Outage

Mon, 22 Jun 2026 06:27:18 +0000

Type: Incident

Duration: 5 hours and 26 minutes

Affected Components:

Jun 22, 09:01:56 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Boitekong Our technical team is still on site working to restore service to the community. Additional resources have been allocated in assisting with investigations. Our team is committed to restoring service as quickly as possible. We apologise for the inconvenience and appreciate your patience while we work to resolve the issue. Next update: 2PM .

Jun 22, 11:53:10 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Boitekong Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link, and our Support Team will assist you: .

Jun 22, 06:27:18 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Boitekong We are aware of the network disruption affecting clients in the area. Our technical team is currently investigating the cause and working to restore services as quickly as possible. We apologise for the inconvenience and appreciate your patience while we work to resolve the issue. Next update: 11 AM .

Hebron outage

Sun, 21 Jun 2026 08:39:51 +0000

Type: Incident

Duration: 5 hours and 58 minutes

Affected Components:

Jun 21, 08:39:51 GMT+0
Investigating - 🚨 Net Nine Nine Notice 🚨 Hebron Our technical team is still on-site working on restoring service to the remaining affected clients in the community. Additional resources have been allocated to investigating the cause of the continued disruption. We sincerely apologise for the inconvenience this has caused & would like to assure all clients that restoring service remains our priority. Next update: 2PM.

Jun 21, 11:51:10 GMT+0
Monitoring - 🚨 Net Nine Nine Notice 🚨 Hebron Service to the area has been restored. However, our team is monitoring the stability of the network to ensure that services remain fully operational and that no further issues affect connectivity. We appreciate your patience and understanding throughout the restoration process. Further updates will be provided should any network stability concerns be identified. Next update: 5PM.

Jun 21, 14:37:49 GMT+0
Resolved - 🚨 Net Nine Nine Notice 🚨 Hebron Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Mhluzi

Fri, 19 Jun 2026 19:33:59 +0000

Type: Incident

Duration: 1 day, 10 hours and 59 minutes

Affected Components:

Jun 20, 14:07:53 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mhluzi Due to extensive damage caused by a fibre cable break, your area remains impacted by a network outage. Our technical team is actively on site and working around the clock to restore services as quickly and safely as possible. We apologise for the disruption and appreciate your patience while restoration efforts continue. Next update: 8PM \[.

Jun 21, 06:32:33 GMT+0
Resolved - 🚨Net Nine Nine Notice 🚨 Mhluzi Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Jun 20, 06:07:47 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mhluzi Your area remains impacted by a fibre cable break. Our technical team is actively working to restore the network as quickly and safely as possible. Restoration efforts are ongoing, and we will continue to provide updates as progress is made. We apologise for the disruption and thank you for your patience. Next update: 11AM .

Jun 19, 19:33:59 GMT+0
Investigating - 🚨Net Nine Nine Notice 🚨 Mhluzi Your area is impacted by a fibre cable break. Technicians are working to restore connection, but we do not anticipate reconnection tonight. We apologise for this disruption to regular service and updates will be provided at the times indicated below. Next update: 8AM .

Jun 20, 08:47:56 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mhluzi Your area remains impacted by a fibre cable break. Our technical team is actively working to restore the network as quickly and safely as possible. Restoration efforts are ongoing, and we will continue to provide updates as progress is made. We apologise for the disruption and thank you for your patience. Next update: 2pm .

Jun 20, 12:00:20 GMT+0
Identified - 🚨 Net Nine Nine Notice 🚨 Mhluzi Due to extensive damage caused by a fibre cable break, your area remains impacted by a network outage. Our technical team is actively on site and working around the clock to restore services as quickly and safely as possible. We apologise for the disruption and appreciate your patience while restoration efforts continue. Next update: 5PM \[.

Musina Outage

Wed, 17 Jun 2026 07:07:44 +0000

Type: Incident

Duration: 4 hours and 31 minutes

Affected Components:

Jun 17, 07:07:44 GMT+0
Investigating - 🚨Net Nine Nine Notice 🚨 Musina We are aware of the network disruption affecting the community. Our team is on-site working on restoring service as quickly as possible. Next update: 11AM .

Jun 17, 08:53:16 GMT+0
Monitoring - 🚨Net Nine Nine Notice 🚨 Musina Service to the area has been restored. Our technical team is monitoring the stability of the network and conducting post-restoration checks to ensure that services remain stable and fully operational. Clients who continue to experience connectivity issues are encouraged to log a support ticket for further investigation. Further communication will be provided should any issues affecting network stability be identified. Next update: 2PM .

Jun 17, 11:38:48 GMT+0
Resolved - 🚨Net Nine Nine Notice 🚨 Musina Service to the area has been restored. Thank you for your patience. If you are still offline, please log a ticket using this link and our Support Team will assist you: .

Hammanskraal Maintenance Update

Tue, 2 Jun 2026 22:00:00 +0000

Type: Maintenance

Duration: 1 day and 20 hours

Affected Components:

Jun 2, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hammanskraal Date: 3 June 2026, Wednesday Time: 00:00 to 06:00 Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Jun 4, 12:13:57 GMT+0
Identified - 🚨Net Nine Nine Maintenance Update 🚨 Hammanskraal While services in the area are gradually being restored, some clients still remain offline. Our team is still on site actively working to identify and resolve the remaining issues. We appreciate your patience and understanding as we continue restoration efforts. Further updates will be provided as progress is made. Next Update: 17:00.

Jun 4, 14:42:14 GMT+0
Identified - 🚨Net Nine Nine Maintenance Update 🚨 Hammanskraal Connectivity is gradually being restored across the affected area, however, a number of clients are still experiencing service interruptions. Our technicians remain on site and are continuing to investigate and address the outstanding faults. Thank you for your continued patience as work progresses. Additional updates will be shared as more information becomes available. Next Update: 20:00.

Jun 4, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jun 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 3, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Hammanskraal Maintenance

Thu, 7 May 2026 21:30:00 +0000

Type: Maintenance

Duration: 6 hours and 30 minutes

Affected Components:

May 7, 21:30:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hammanskraal Date: 07 May, Thursday to 08 May, Friday Time: 11:30 PM to 06:00 AM Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

May 7, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

May 8, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Rocklands Maintenance

Tue, 28 Apr 2026 00:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components:

Apr 28, 00:00:00 GMT+0
Identified - ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Net Nine Nine Maintenance ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Rocklands Date: 28 April, Tuesday Time: 02:00 to 04:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Apr 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully..

Hebron Maintenance

Mon, 27 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Apr 27, 22:00:00 GMT+0
Identified - ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Net Nine Nine Maintenance ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Hebron Date: 28 April, Tuesday Time: 00:00 to 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Apr 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully..

Hammanskraal Maintenance

Mon, 27 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Apr 27, 22:00:00 GMT+0
Identified - ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Net Nine Nine Maintenance ![🚨](https://static.xx.fbcdn.net/images/emoji.php/v9/t45/1/16/1f6a8.png) Hammanskraal Date: 28 April, Tuesday Time: 00:00 to 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Apr 28, 04:00:00 GMT+0
Completed - Maintenance has completed successfully..

Botshabelo Maintenance

Sun, 26 Apr 2026 12:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Apr 26, 12:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance Notice 🚨 Botshabelo Date: 26 April 2026, Sunday Time: 14:00 - 20:00 Please be advised that clients may experience service downtime during this period. There has been a delay in the maintenance process, and updates will be provided accordingly. Any further developments will be communicated promptly. We appreciate your patience and understanding..

Apr 26, 12:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 18:00:00 GMT+0
Completed - Maintenance has completed successfully.

Bhekuzulu Maintenance

Sun, 26 Apr 2026 05:00:00 +0000

Type: Maintenance

Duration: 6 hours and 30 minutes

Affected Components:

Apr 26, 05:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Bhekuzulu Date: 26 April, Sunday Time: 07:00 to 13:30 Please be advised that clients may still experience service downtime during this period. Any delays or updates will be communicated promptly. We sincerely apologise for the inconvenience caused and thank you for your patience..

Apr 26, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 26, 11:30:00 GMT+0
Completed - Maintenance has completed successfully.

Thaba Nchu

Wed, 22 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components:

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Thaba Nchu Date: 23 April, Thursday 00:00-02:30am Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Queenstown Maintenance

Wed, 22 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Queenstown – Umlungisi Date: 23 April, Thursday 00:00-06:00am Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Botshabelo Maintenance

Wed, 22 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 2 hours and 30 minutes

Affected Components:

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Botshabelo Date: 23 April, Thursday 00:00-02:30am Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 00:30:00 GMT+0
Completed - Maintenance has completed successfully.

Phuthadtijhaba Maintenance

Wed, 22 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components: , , , , , , , , , , , , , , , , , , , , , , ,

Apr 22, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance 🚨 Phuthaditjhaba Date: 23 April, Thursday 00:00-06:00 AM Please be advised that clients may experience service downtime during this period. Any delays or further updates will be communicated promptly. We sincerely apologise for the inconvenience caused and appreciate your patience..

Apr 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Thohoyandou Planned Maintenance

Sun, 19 Apr 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Apr 19, 22:00:00 GMT+0
Identified - 🚨 Net Nine Nine Maintenance Notice 🚨 Thohoyandou Date: 20 April 2026, Monday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. There has been a delay in the maintenance process, and updates will be provided accordingly. Any further developments will be communicated promptly. We appreciate your patience and understanding..

Apr 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Hebron Maintenance

Fri, 3 Apr 2026 00:00:00 +0000

Type: Maintenance

Duration: 2 hours

Affected Components:

Apr 3, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Apr 3, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 3, 00:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hebron Date: 3 April 2026, Friday Time: 02:00 - 04:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Thaba-Nchu Maintenance

Tue, 31 Mar 2026 00:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components:

Mar 31, 00:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Thaba-Nchu Date: 31 March 2026, Tuesday Time: 02:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Mar 31, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 31, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Boitekong Maintenance

Sun, 22 Mar 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Mar 22, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Boitekong Date: 23 March 2026, Monday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Mar 22, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 23, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Emzinoni and Hendrina Maintenance

Thu, 19 Mar 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components: ,

Mar 19, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Hendrina Emzinoni Date: 20 March 2026, Friday Time: 12:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Mar 19, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 20, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Mandela Park Maintenance

Mon, 9 Mar 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Mar 9, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Mandela Park Date: 10 March 2026, Tuesday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Mar 9, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Mar 10, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Empangeni Cut-Over

Tue, 10 Feb 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Feb 10, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Empangeni Date: 11 February 2026, Wednesday Time: 00:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Feb 10, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 11, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Rocklands Change Request

Mon, 2 Feb 2026 00:00:00 +0000

Type: Maintenance

Duration: 4 hours

Affected Components:

Feb 2, 00:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Rocklands Date: 02 February 2026, Monday Time: 02:00 - 06:00 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Feb 2, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Feb 2, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Thohoyandou Cut-Over

Wed, 28 Jan 2026 20:00:00 +0000

Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

Jan 28, 20:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 28, 21:30:00 GMT+0
Completed - Maintenance has completed successfully.

Jan 28, 20:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Thohoyandou Date: 28 January, Wednesday Time: 22:00 - 23:30 Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Westonaria/ Simunye Maintenance

Sun, 18 Jan 2026 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components:

Jan 18, 22:00:00 GMT+0
Identified - 🚨Net Nine Nine Maintenance🚨 Westonaria Date: 19 January, Monday Time: 00:00 AM - 06:00 AM Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly.

Jan 18, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Jan 19, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.

Rocklands Maintenance

Tue, 2 Dec 2025 22:00:00 +0000

Type: Maintenance

Duration: 6 hours

Affected Components: , ,

Dec 2, 22:00:00 GMT+0
Identified - Net Nine Nine Maintenance Rocklands Date: 03 December, Wednesday Time: 00:00 - 06:00 AM Please be advised that clients may experience service downtime during this period. Any delays or updates will be communicated promptly..

Dec 2, 22:00:01 GMT+0
Identified - Maintenance is now in progress.

Dec 3, 04:00:00 GMT+0
Completed - Maintenance has completed successfully.