NetNineNine - Phuthaditjhaba Break – Incident details

Phuthaditjhaba experiencing partial outage

Phuthaditjhaba Break

Identified
Major outage
Started about 20 hours ago

Affected

Phuthaditjhaba

Partial outage from 7:29 AM to 12:00 AM

Updates
  • Update
    Update

    🚨Net Nine Nine Notice🚨

    Phuthaditjaba

    Our technical team remains on-site attending to the damaged cable causing the network disruption affecting clients in the area. Restoration efforts are currently underway, and the team will soon begin splicing the damaged cable. As the splicing process progresses, affected clients will gradually begin to reconnect. We want to assure all clients that restoring services remains our highest priority, and every effort is being made to restore connectivity as quickly as possible.

    Next update: 8AM

  • Identified
    Identified

    🚨Net Nine Nine Notice🚨

    Phuthaditjaba

    Our technical team is still on the ground working on restoring service service to the affected clients. The cause of the network disruption has been identified and the team is preparing to begin restoration efforts soon.

    Next update: 5PM

  • Update
    Update

    🚨Net Nine Nine Notice🚨

    Phuthaditjaba

    Our team is on the ground investigating the cause of the network disruption. As soon as the cause has been identified, restorations efforts will promptly begin.

    Next update: 2PM

  • Investigating
    Investigating

    🚨Net Nine Nine Notice🚨

    Phuthaditjaba

    We are aware of the network disruption affecting some clients in the community. Our team is en-route to investigate the cause and work on restoring service as quickly as possible.

    Next update: 11AM