NetNineNine - Phuthaditjhaba Break – Incident details

🚨Net Nine Nine Notice🚨

Phuthaditjhaba

All the services in the area have been restored. Thank you for your patience.

If you are still offline, please log a ticket using this link and our Support Team will assist you: https://netninenine.co.za/get-in-touch/

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our team is currently back on site and actively continuing with cable and link repairs as part of the ongoing restoration efforts. We appreciate your patience while we work to restore connectivity.

Next update: 5pm

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our team is currently back on site and actively continuing with cable and link repairs as part of the ongoing restoration efforts. We appreciate your patience while we work to restore connectivity.

Next update: 2PM

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our team is currently back on site and actively continuing with cable and link repairs as part of the ongoing restoration efforts. We appreciate your patience while we work to restore connectivity.

Next update: 11AM

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our technicians remain on site and are continuing restoration efforts to bring the network back online as quickly as possible. We sincerely apologise for the inconvenience caused by the downtime and thank you for your continued patience and understanding.

Next update: 5PM

🚨Net Nine Nine Notice🚨

Phuthaditjhaba

Our team is actively working to restore the network. We sincerely apologise for the downtime and appreciate your patience and understanding.

Next update: 5PM

🚨Net Nine Nine Notice🚨

Phuthaditjhaba

Our team is actively working to restore the network. We sincerely apologise for the downtime and appreciate your patience and understanding.

Next update: 2PM

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our team has completed testing on the damaged fibers from the last joint where signal was detected. The team is now carrying out further measurements from that joint point to locate the fault approximately 357m away. This process is part of ongoing efforts to accurately identify the damaged section and proceed with repairs to restore connectivity in the area. We appreciate your patience and understanding while work continues on site.

Next update: 20:00

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our team is currently working on repairing the feeder line in the affected area as part of ongoing restoration efforts. To assist with the repair process and speed up recovery times, additional teams are also making their way on site to provide further support. Our teams remain committed to restoring all affected connections as quickly and safely as possible. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding during this time.

Next update: 17:00

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Our team is returning on site to continue with restoration work in the affected area. Efforts are currently underway to restore connectivity to all impacted lines as quickly and efficiently as possible. We understand the inconvenience caused and sincerely appreciate your patience and understanding during this time. Further updates will be shared as progress continues.

Next update: 11:00

🚨 Net Nine Nine Notice 🚨

Phuthaditjhaba

Due to strong winds in the region, repairs have been suspended until the morning. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding during this time.

Next update: 8AM