NetNineNine - Rocklands Outage – Incident details

Phuthaditjhaba experiencing partial outage

Rocklands Outage

Resolved
Partial outage
Started 19 days agoLasted 1 day

Affected

Rocklands

Partial outage from 8:08 AM to 9:18 AM

Updates
  • Resolved
    Resolved

    🚨Net Nine Nine Notice 🚨

    Rocklands

    Service to your region has restored. Thank you for your patience.

  • Update
    Update

    🚨 Net Nine Nine Notice 🚨

    Rocklands

    Repairs are ongoing, and we are pleased to inform you that the majority of clients are now back online. Our team continues to work diligently to restore the remaining connections as quickly as possible. Thank you for your patience during this outage. Any further delays or updates will be communicated at the times indicated below.

    Next update: 2PM

  • Update
    Update

    🚨 Net Nine Nine Notice 🚨

    Rocklands

    Repairs are ongoing, and we are pleased to inform you that the majority of clients are now back online. Our team continues to work diligently to restore the remaining connections as quickly as possible. Thank you for your patience during this outage. Any further delays or updates will be communicated at the times indicated below.

    Next update: 11AM

  • Monitoring
    Monitoring

    🚨Net Nine Nine Notice 🚨

    Rocklands

    Repairs are ongoing and we hope to have all clients reconnected soon. Thank you for your patience during this outage. Delays will be communicated at the times indicated below.

    Next update: 8AM or sooner.

  • Update
    Update

    🚨Net Nine Nine Notice 🚨

    Rocklands

    Repair work in the affected area is still ongoing. Our teams remain actively on site attending to the fault and continuing with restoration efforts to ensure all affected connections are brought back online as soon as possible. While progress is being made, clients may still experience connectivity interruptions until all work has been completed. We sincerely apologise for the inconvenience caused and thank you for your continued patience and understanding during this time. Further updates will be communicated as progress continues.

    Next update: 20:00

  • Identified
    Identified

    🚨Net Nine Nine Notice 🚨

    Rocklands

    Our teams remain on site in the affected area and continue working through the fault as restoration work progresses. Efforts are focused on resolving the issue and bringing all affected connections back online in a stable and reliable manner as quickly as possible. While good progress is being achieved, clients may still experience service interruptions until all repair work has been finalised. We apologise for the inconvenience caused and truly appreciate your patience and understanding during this time. More updates will be communicated as developments continue.

    Next update: 17:00

  • Investigating
    Investigating

    🚨Net Nine Nine Notice 🚨

    Rocklands

    A cable break in the area is currently causing network disruptions affecting connectivity for clients. Our teams are actively investigating the issue and working to restore services as quickly as possible. We sincerely apologise for the inconvenience caused and appreciate your patience and understanding during this time. Further updates will be shared as progress continues.

    Next update: 14:00