NetNineNine - Westonaria Break – Incident details

🚨Net Nine Nine Notice 🚨

Westonaria

House-to-house tracing is still underway. We apologise for the extended downtime. We hope to have service restored soon.

Next update: 8AM

🚨Net Nine Nine Notice 🚨

Westonaria

Our team will be conducting house to house tracing in the affected area as part of ongoing efforts to identify the fault and restore services to all impacted clients. This process is necessary to accurately locate and resolve any remaining connectivity issues affecting the network. We kindly ask for your patience and cooperation while the team continues working towards full restoration. Further updates will be communicated as progress continues.

Next update: 20:00

🚨Net Nine Nine Notice 🚨

Westonaria

Services in the affected area are gradually being restored as our teams continue making progress on site. A number of connections are already back online and restoration efforts remain ongoing to ensure all remaining affected clients are reconnected. Some clients may still experience connectivity issues while the team continues with final repair and stabilisation work across the network. Please rest assured that every effort is being made to complete the restoration process as quickly and efficiently as possible. We sincerely thank you for your patience and understanding during this time. Further updates will continue to be shared as progress continues.

Next update: 17:00

🚨Net Nine Nine Notice 🚨

Westonaria

Our team is currently on the ground tracing the fibre network in the affected area in an effort to identify the fault and restore connectivity as quickly as possible. We understand the inconvenience this may cause and want to assure clients that every effort is being made to resolve the issue and stabilise services. We appreciate your patience and understanding during this time. Further updates will be shared as progress continues.

Next update: 14:00

🚨Net Nine Nine Notice 🚨

Westonaria

Our technical team is back on site continuing restoration efforts to the community. We apologise for the inconvenience this has caused & assure all clients that restoring service is our priority. Please note that adverse weather conditions may cause delays.

Next update: 11AM

🚨Net Nine Nine Notice 🚨

Westonaria

Technicians will continue repairs in Glen Harvie in the morning. Thank you for your patience.

Next update: 8AM

🚨Net Nine Nine Notice 🚨

Westonaria

Service to your region has restored. Thank you for your patience.

🚨Net Nine Nine Notice 🚨

Westonaria

Our technical team has completed the splicing operations. Final checks are currently underway to ensure network stability before reconnection. Should there be any delays in restoring service, further updates will be communicated promptly.

Next Update: 8PM

🚨Net Nine Nine Notice 🚨

Westonaria

Our technical team is still on-site working to restore service. The team is well underway with repairs to the damaged feeder cable. A new pole has been installed, and splicing of fibre cables will commence shortly.

Next Update: 5PM

🚨Net Nine Nine Notice 🚨

Westonaria

Our technical team is still on-site working to restore service. The team has identified that the fibre feeder was severely damaged due to a sinkhole and requires extensive repairs before services can be safely restored. To resolve this, new infrastructure will need to be installed and a section of the fibre cable replaced. Our team is actively working to resolve the issue as quickly as possible.

Next Update: 2PM

https://netninenine.co.za/get-in-touch/

🚨Net Nine Nine Notice 🚨

Westonaria

Technicians are on-site ready to begin restoration efforts for the remaining affected clients. The adverse weather and power outage have caused significant delays, but we assure all clients that restoring service is our priority.

Next Update: 11AM

🚨Net Nine Nine Notice 🚨

Westonaria

Ongoing power challenges along with rainy weather conditions are impacting repair efforts and contributing to delays. Our teams remain committed to restoring all remaining connections as soon as possible. We sincerely apologise for the inconvenience and appreciate your patience and understanding. Further updates will be shared as progress continues.

Next Update: 20:00