Affected
Partial outage from 8:02 AM to 3:01 PM
Partial outage from 8:02 AM to 3:01 PM
- ResolvedResolved
๐จ Net Nine Nine Notice ๐จ
Phuthaditjhaba
Most clients have been restored. The final batch of affected clients are being handled on a case-by-case basis. Our technicians will contact you directly if access to your home is required.
Thank you for your patience.
- UpdateUpdate
๐จ Net Nine Nine Notice ๐จ
Phuthaditjhaba
Our technical team has made significant progress in restoring services to the community. Splicing of the first joint has been completed, and work on the second joint is well underway. As splicing progresses, some clients may begin to reconnect to the network.
Next update: 5PM
- UpdateUpdate
๐จ Net Nine Nine Notice ๐จ
Phuthaditjhaba
Our technical team has made significant progress in restoring services to the community. Splicing of the first joint has been completed, and work on the second joint is well underway. As splicing progresses, some clients may begin to reconnect to the network.
Next update: 2PM
- IdentifiedIdentified
๐จ Net Nine Nine Notice ๐จ
Phuthaditjhaba
Our technical team has returned to the site and is actively working to restore service to the community. Installation of new poles has been completed, and splicing of the first joint is currently in progress. Once this is finalized, the team will proceed with splicing the second joint.
Next update: 11AM.
- UpdateUpdate
๐จ Net Nine Nine Notice ๐จ
Phuthaditjhaba
Splicing is complete, and technicians are currently stabilising the link to your area. This will take time, but we will keep the community informed of progress.
Next update: 8AM.
- MonitoringMonitoring
๐จ Net Nine Nine Notice ๐จ
Phuthaditjhaba
Splicing to restore connection is underway. We aim to have all clients restored tonight, but any delays will be communicated at the times indicated below.
Next update: 8PM or sooner.
- IdentifiedIdentified
๐จ Net Nine Nine Notice ๐จ
Phuthaditjaba
Our technical team has identified that the network disruption was caused by stolen and damaged equipment. A pole was stolen, and this resulted in a cable being damaged. The technical team has completed planting the pole, and work on stringing a new cable is underway.
Next update: 5PM
- InvestigatingInvestigating
๐จ Net Nine Nine Notice ๐จ
Phuthaditjaba
We are aware of the network disruption affecting some clients in the area. Our technical team is currently en route to investigate the issue. Once the cause has been identified, restoration efforts will commence promptly.
Next update: 2PM