NetNineNine - Kagiso Break โ€“ Incident details

Kagiso experiencing partial outage

Kagiso Break

Monitoring
Partial outage
Started about 20 hours ago

Affected

Kagiso

Partial outage from 10:56 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    ๐Ÿšจ Net Nine Nine Notice ๐Ÿšจ

    Kagiso

    Technicians are continuing restoration efforts in Kagiso. Most clients have been restored, but our team is to work home-to-home to reconnect clients. We are grateful for your patience, as technicians are taking care to ensure lines are correctly restored and stabilised. We will continue to provide updates.

    Next update: 8AM or sooner.

  • Identified
    Identified

    ๐Ÿšจ Net Nine Nine Notice ๐Ÿšจ

    Kagiso

    Restoration efforts are progressing well and most affected lines in the area are gradually coming back online. Our technical teams have been working around the clock to resolve the issue. While most connections are already being restored, some clients may still experience service downtime as we complete the final stages of the repair process. We want to assure you that our team remains on site carefully testing and stabilising each connection to ensure a reliable and lasting solution. Thank you for your continued patience while we work to restore services.

    Next update: 20:00

  • Investigating
    Investigating

    ๐Ÿšจ Net Nine Nine Notice ๐Ÿšจ

    Kagiso

    We are currently aware that some clients in the area are experiencing interruptions with their network services. Our technical team has already identified the issue and is actively working to resolve it with urgency. Every effort is being made to restore a stable and reliable connection as soon as possible while ensuring that the root cause is fully addressed to prevent further disruptions. We sincerely appreciate your patience and understanding as we work towards getting everything back to normal.

    Next update: 17:00