NetNineNine - Ezibeleni Outage – Incident details

All systems operational

Ezibeleni Outage

Resolved
Operational
Started about 20 hours agoLasted about 20 hours

Affected

QueensTown

Major outage from 9:50 AM to 6:08 AM

Updates
  • Resolved
    Resolved

    🚨Net Nine Nine Notice 🚨

    Ezibeleni

    Our team has made significant progress in restoring service to the community. Service has been restored to majority of our clients, & our technical team continues to splice the cables in an effort to restore service to the remaining clients.

    Next Update: 11AM

  • Monitoring
    Monitoring

    🚨Net Nine Nine Notice 🚨

    Ezibeleni

    Damaged cables are currently being reconnected. This is a time consuming procedure, but we do have confirmation that clients are reconnecting. Work is ongoing, and updates will be provided at the times indicated below.

    Next Update: 8AM or sooner.

  • Update
    Update

    🚨Net Nine Nine Notice 🚨

    Ezibeleni

    Work in your location is still in progress as our technicians continue addressing the fault with urgency and care. During this period, you may still experience interruptions to your service. We sincerely thank you for your continued patience and support while we work toward restoring everything to normal. We will keep you informed with any new developments.

    Next Update: 20:00

  • Identified
    Identified

    🚨Net Nine Nine Notice 🚨

    Ezibeleni

    Repairs in your area are still ongoing. Our technical team is actively working to resolve the issue as quickly and efficiently as possible. In the meantime, services still remain affected. We truly appreciate your patience and understanding while we work to restore full connectivity. Further updates on the progress will be provided.

    Next Update: 17:00

  • Investigating
    Investigating

    🚨Net Nine Nine Notice 🚨

    Ezibeleni

    Repairs in your area are still ongoing. Our technical team is actively working to resolve the issue as quickly and efficiently as possible. In the meantime, services still remain affected. We truly appreciate your patience and understanding while we work to restore full connectivity. Further updates on the progress will be provided.

    Next Update: 16:00