NetNineNine - Network Disruptions – Incident details

Sakhile experiencing major outage

Network Disruptions

Resolved
Operational
Started 3 months agoLasted 1 day

Affected

Free State

Major outage from 7:56 PM to 6:32 AM

Thaba Nchu

Major outage from 7:56 PM to 6:32 AM

KwaZulu-Natal

Major outage from 7:56 PM to 6:20 AM, Operational from 7:56 PM to 12:10 PM, Major outage from 6:20 AM to 6:32 AM

Bhekuzulu

Major outage from 7:56 PM to 6:32 AM

Empangeni

Operational from 7:56 PM to 12:10 PM, Major outage from 12:10 PM to 6:32 AM

North West

Operational from 7:56 PM to 8:56 AM, Major outage from 8:56 AM to 6:32 AM

Updates
  • Resolved
    Resolved

    🚨Net Nine Nine Notice 🚨

    Hebron

    Thohoyandou

    Thaba-Nchu

    Bhekuzulu

    Queenstown

    Empangeni

    Rocklands

    Botshabelo

    All affected networks have been restored.We apologise for the inconvenience caused and appreciate your patience. If you continue to experience connectivity issues, please do not hesitate to contact our support team.

  • Monitoring
    Monitoring

    🚨Net Nine Nine Notice 🚨

    Hebron

    Thohoyandou

    Thaba-Nchu

    Bhekuzulu

    Queenstown

    Empangeni

    Rocklands

    Botshabelo

    Our upstream provider has identified the fault on their network and repairs are underway. We aim to restore stable service as soon as possible. Thank you for your patience during this extended downtime.

    Next update: 8PM

  • Identified
    Identified

    🚨Net Nine Nine Notice 🚨

    Hebron

    Thohoyandou

    Thaba-Nchu

    Bhekuzulu

    Queenstown

    Empangeni

    Rocklands

    Botshabelo

    Our upstream provider has identified the fault on their network and epairs are underway. We aim to restore stable service as soon as possible. Thank you for your patience during this extended downtime.

    Next update: 8PM

  • Investigating
    Investigating

    🚨Net Nine Nine Notice 🚨

    Hebron

    Thohoyandou

    Thaba-Nchu

    Bhekuzulu

    Queenstown

    Empangeni

    Rocklands

    Botshabelo

    We are currently aware of speed and connectivity issues affecting our various regions.Our technical team is actively working on resolving the problem and restoring optimal network performance as soon as possible.

    We appreciate your patience

    Next update: 5PM

  • Identified
    Identified

    🚨Net Nine Nine Notice🚨

    Hebron

    Thohoyandou

    Rocklands

    Thaba-Nchu

    Bhekuzulu

    Queenstown

    Empangeni

    Our team is aware of the outages affecting clients across various regions. Our technicians are actively working to restore the networks as quickly as possible.

    We sincerely apologise for the inconvenience this has caused and appreciate your patience during this time. Further updates will be provided as they become available.

    Next Update: 2PM

  • Update
    Update

    🚨Net Nine Nine Notice🚨

    Botshabelo

    Thaba-Nchu

    Bhekuzulu

    Mangaung

    We sincerely apologise for the extended downtime, and our teams are still working hard on restoring services. Our senior engineers are actively engaged with our technology partners to get this resolved as quickly as possible.

    Next update: 11AM.

  • Investigating
    Investigating

    🚨Net Nine Nine Notice🚨

    Botshabelo

    Thaba-Nchu

    Bhekuzulu

    Mangaung

    We apologise for the extended downtime, but our technicians will remain on site tonight to continue work to restore connection. We aim to have service restored as soon as possible, however updates regarding delays will be provided at the time indicated below.

    Next update: 08:00 or sooner.