NetNineNine - Westonaria Outage – Incident details

All systems operational

Westonaria Outage

Resolved
Major outage
Started 11 months agoLasted 9 days

Affected

Westonaria

Major outage from 9:34 AM to 9:59 AM, Operational from 9:59 AM to 9:59 AM, Major outage from 9:59 AM to 6:03 AM

Updates
  • Resolved
    Resolved

    🚨 Net Nine-Nine Outage Resolved 🚨

    Glenharvie

    Westonaria

    Please note that the network has been restored. Technicians are actively going door to door to restore connection with affected clients. We apologize for the inconvenience caused and thank you for your patience

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are on-site working actively on restoring the network. We apologize for the inconvenience caused

    Next update: 8 pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are on-site working actively on restoring the network. We apologize for the inconvenience caused

    Next update: 5 pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are on-site working actively on restoring the network. We apologize for the inconvenience caused

    Next update: 2pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are going house to house to repair the remaining affected clients.

    Next update: 11am

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are going house to house to repair the remaining affected clients.

    Next update: 8am

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are going house to house to repair the remaining affected clients.

    Next update: 8pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are on-site to repair the damage leading to impacted clients. Repairs are ongoing.

    Next update: 5pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are on-site to repair the damage leading to impacted clients. Repairs are ongoing.

    Next update: 2pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are back on-site to repair the damage leading to impacted clients. Tests are ongoing.

    Next update: 11am

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that more clients will experience downtime due to the ongoing repairs. Splicing is in progress.

    Next update: 8am

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that more clients will experience downtime due to the ongoing repairs. Splicing on the first joint is in progress.

    Next update: 7pm or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that more clients will experience downtime due to the ongoing repairs. Splicing on the first joint is in progress.

    Next update: 5pm or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that more clients will experience downtime due to the ongoing repairs. We will provide further updates when available.

    Next update: 2pm or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are on-site actively working on restoring the network. We will provide further updates when available.

    Next update: 2pm or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians are back on-site to continue with repairs. We will provide further updates when available.

    Next update: 11AM or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Repairs are ongoing and regrettably we do expect continued delays. The teams are continuing their work into the evening. We will provide further updates when available.

    Next update: 8AM or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Repairs are ongoing and we aim to have the network restored tonight. Delays will be communicated.

    Next update: 8PM or sooner.

  • Identified
    Identified
    🚨

    Net Nine-Nine Outage

    🚨

    Glenharvie

    Westonaria

    Repairs are ongoing and more teams have joined to speed up progress. We apologise for the extended downtime and we currently expect downtime into the weekend. We will keep the community informed.

    Next update: 4PM or sooner

  • Monitoring
    Monitoring

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Repairs are ongoing and more teams have joined to speed progress. We apologise for the extended downtime and we currently expect downtime into the weekend. We will keep the community informed.

    Next update: 4PM or sooner.

  • Update
    Update

    🚨 Net Nine-Nine Outage 🚨

    Glenharvie

    Westonaria

    Technicians have returned to site to continue repairs. We will keep the community updated of further delays.

    Next update: 12PM or sooner.

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    Repairs are ongoing and our team appreciates the patience of the community. We will continue to provide updates as more information becomes available.

    Next update: 8AM

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that the network in the area is still down. Work to restore the network is ongoing. Delays are being experienced due to fibre needing to cross local roads. We apologise for the inconvenience.

    Apologies for the inconvenience caused.

    Next update: 8pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that the network in the area is still down. Our technicians are on-site working actively on repairing the network

    Apologies for the inconvenience caused.

    Next update: 2pm

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that the network in the area is still down. Our technicians are back on-site tomorrow to continue with repairs.

    Apologies for the inconvenience caused.

    Next update: 11am

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We are aware that the network in the area is still down. Our technicians will be back on-site tomorrow morning to continue with repairs.

    Apologies for the inconvenience caused.

    Next update: 8am

  • Update
    Update

    🚨 Net Nine Nine Outage 🚨

    Glenharvie

    Westonaria

    We apologize for the damage on the network, our technicians are currently on-site working actively on restoring the network.

    We apologise for the inconvenience caused.

    Next update: 8pm or sooner

  • Update
    Update

    🚨 Net Nine-Nine Outage🚨

    Glenharvie

    Westonaira

    We are aware of the downtime clients are currently experiencing. We apologize for the damage on the network, our technicians are currently on-site working actively on restoring the network.

    We apologise for the delayed updates and the inconvenience this has caused

    Next update: 8pm or sooner

  • Update
    Update

    Net Nine Nine Outage

    Glenharvie
    Westonaira

    We are aware of the extended downtime being experienced by clients. We apologise for the damages on the network and plans are in place to have the area reconnected by the end of the week.

    Our team will continue to update the community as the situation develops.

  • Update
    Update

    🚨 Net99 Outage🚨

    Westonaria

    Technicians have identified the damaged feeder cable. The team is on-site working actively on repairing the network.

    We apologize for the inconvenience caused.

    Next update: 12pm or sooner

  • Update
    Update

    🚨 Net99 Outage🚨

    Westonaria

    Technicians have identified the damaged feeder cable. The team will be back on-site tomorrow morning.

    We apologize for the inconvenience caused.

    Next update: 8am or sooner

  • Update
    Update

    🚨 Net99 Outage🚨

    Westonaria

    Technicians have identified damage leading up to the main feeder cable and are working on restoring the damage.

    We apologize for the inconvenience caused.

    Next update: 8pm or sooner

  • Update
    Update

    🚨 Net99 Outage🚨

    Westonaria

    Technicians have identified damage leading up to the main feeder cable and are working on restoring the damage.

    We apologize for the inconvenience caused.

    Next update: 5pm or sooner

  • Update
    Update

    🚨 Net99 Outage🚨

    Westonaria

    Technicians have identified the fault and are actively working towards repairing the damage - the splicing of cables have commenced.

    We apologize for the inconvenience caused.

    Next update: 2pm or sooner

  • Update
    Update

    🚨 Net99 Outage🚨

    Westonaria

    Please note that there is currently an outage in your area and our technicians have identified a damaged feeder cable, they are currently splicing on-site

    We apologize for the inconvenience caused.

    Next update: 8 pm or sooner

  • Identified
    Identified

    🚨 Net99 Outage🚨

    Westonaria

    Please note that there is currently an outage in your area and our technicians have identified a damaged feeder cable, they are working on repairing the network.

    We apologize for the inconvenience caused.

    Next update: 5pm or sooner

  • Investigating
    Investigating

    🚨 Net99 Outage🚨

    Westonaria

    Please note that there is currently an outage in your area and our technicians have identified a damaged feeder cable, they are working on repairing the network.

    We apologize for the inconvenience caused.

    Next update: 2pm or sooner